ASHOK KUMAR
Head of Department : Sales
H.NO 700, Amrit Vihar Extension, Jalandhar,Punjab
Summary
Seeking a position as an exuberant Manager that utilizes working knowledge of my practical experience to achieve a challenging & successful career where I can make a significant contribution in development & growth of the Organization. Seasoned professional possessing extensive Sales and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
SR. TECH. ASSOCIATE
Wipro BPO Limited
Delhi, DELHI
10.2009 - 08.2011
- Providing immediate and effective resolution to customers over phone.
- Ensuring that standard norms are AHT, call adherence norms, no repeat calls norms are met.
- Resolved problems, improved operations and provided exceptional client support.
- Making at least 30 happy customers per day.
Field Controller, FIELD CONTROLLER
IMRB International
ludhiana, PUNJAB
12.2012 - 11.2014
- Worked with IMRB International ( leading market research Agency) as Field Officer for nearly two year from 10, Leading team of team leaders and Freelancer executives.
- Time to time motivation and guidance to them as per project requirement.
- Looking after entire project requirement such as training, Fieldwork execution And maintaining quality as per client requirement.
- Preparing Field budgets for field work as per productivity and clearing freelancers bills.
- Working in close coordination with research department so that timely feedback regarding fieldwork quality may be given to client.
- Mantaining 100% compliance wrt to feild work done.
TERRITORY SALES MANAGER
Bharti Airtel Limited
Jalandhar, Punjab
09.2015 - 06.2018
- Ensuring desired product availability in market.
- Ensuring that distributors/ retailers maintain adequate stocks of company products and merchandise.
- Ensuring availability of required manpower at distributorship as per plan and montor their conduct/ behavior.
- Building trust and relationship with distributors/ retailers and company by clearing any doubts/ confusions and providing solutions to any issue within reasonable time.
- Working with circle marketing in management of schemes/ promotions/ contests being run to promote company brand.
- Establish retail channel schemes at zonal level based on corporate guidelines and with approval of circle/zone sales head.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Ensuring 100% target achievement.
STORE MANAGER
Future Retail Limited
ludhiana, PUNJAB
06.2018 - 03.2019
- Recruiting, Training, Supervising and Appraising staff.
- Keeping close watch of expenses and shrinkages and maintaining budgets.
- Maintaining statistical and financial records.
- Dealing with customer's queries and Complaints.
- Overseeing Pricing and stock control.
- Oversaw, trained and encouraged team of 20 Team Leaders and Associates, Promoting culture of efficiency and performance.
- Completed profit and loss performance reports.
- Delivered positive results by controlling monthly operations budget and limiting Financial discrepancies.
- Oversaw receiving and display of incoming products, meeting planned Promotions and seasonal rotation for sales events.
- Rotated merchandise and displays to feature new products and promotions.
- Set, enforced and optimized internal policies to maintain efficiency and Responsiveness to demands.
- Analyzed and interpreted store trends with SAP to facilitate planning.
- Applied performance data to evaluate and improve operations, target current Business conditions and forecast needs.
- Created work schedules according to sales volume and number of employees.
MANAGER
Oakay Tools Pvt. Ltd
Jalandhar, Punjab
10.2019 - Current
- Managing Sales Teams spread across PAN India and driving them to sales growth.
- Keeping close watch on their movement and activities and provide every kind of sales and after sales support.
- Passing Bills & Claims for Damages and Shortages.
- Improving and fastening dispatch process as to maintain good service level.
- Manage team of 10-15 Persons.
- Visiting distributors and address their grievance regarding products and services.
- Keeping close coordination with Production and Warehouse regarding maintaining adequate level of moving articles.
- Responsible for order fulfillment, logistics and customer experience.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed monthly and annual reviews assessing each employee's performance and developed improvement plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted monthly inventories of raw materials and components on work floor.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained new employees in specific job requirements.
Education
MBA - Marketing And Finance
CT Institute Of Management And Technology
Jalandhar Punjab 08.2011 - 07.2013
Associate of Arts - Art Education
HPU Shimla
Shimla 04.2009 - 07.2011
Skills
Team player and motivator
Relationship building and management
Excellent customer service skills
Strategic thinker and Planner
Verbal And Written Communication
Sales And Marketing
Operations Management
Additional Information
- , 2nd position in BRDT scholarship in Sanskrit Language. First Prize in School based Quiz competition. First Place in Business Plan Competition in MBA
Timeline
MANAGER
Oakay Tools Pvt. Ltd
10.2019 - Current
STORE MANAGER
Future Retail Limited
06.2018 - 03.2019
TERRITORY SALES MANAGER
Bharti Airtel Limited
09.2015 - 06.2018
Field Controller, FIELD CONTROLLER
IMRB International
12.2012 - 11.2014
MBA - Marketing And Finance
CT Institute Of Management And Technology
08.2011 - 07.2013
SR. TECH. ASSOCIATE
Wipro BPO Limited
10.2009 - 08.2011
Associate of Arts - Art Education
HPU Shimla
04.2009 - 07.2011