Ashok Kumar
New Delhi
Summary
Dynamic Manager with a proven track record at Genpact, excelling in Master Data Management and team leadership. Spearheaded process optimization initiatives, achieving significant efficiency gains. Adept at data cleansing and standardization, I consistently exceed SLAs while fostering a high-performing team culture. Recognized for implementing robotic process automation to streamline operations.
Overview
1
1
Certification
Work History
Manager
Genpact
- Currently leading a high-performing team of 16 members, driving operational excellence and strategic growth. Proven expertise in strategic planning, team leadership, and process optimization to enhance productivity and efficiency.
- Managed and oversaw the Vendor Master Data approval process, ensuring accuracy and compliance with company policies.
- Developed and implemented vendor approval workflows, reducing processing time, and enhancing efficiency.
- Ensured compliance with procurement policies, financial regulations, and internal controls in vendor approvals.
- Reviewed and approved vendor requests, modifications, and deactivations in systems
- Streamlined vendor approval procedures, reducing errors and improving data accuracy in Vendor Master Records.
- Maintained audit trails and vendor approval logs to ensure transparency and accountability.
- Reviewed and monitored the upload of daily and monthly exchange rates in SAP, ensuring the accuracy and timeliness of data for financial operations.
- Reviewed monthly SLA reports and dashboard presentations for senior management.
- Managed customer feedback and implemented corrective actions to improve service quality.
- Successfully led multiple remote transitions of Master Data Management (MDM) activities, ensuring seamless integration and enhanced operational efficiency post-implementation.
- Identified and resolved issues with incomplete or unidentified data setups, addressing long-pending items.
- Ensured consistent achievement of monthly targets for MEC task by reviewing and guiding team performance
- Monitored and reviewed GL interface data between SAP and Cadency daily to minimize discrepancies and ensure accuracy in general ledger accounts
- Consistently met SLAs and turnaround times (TAT) on a monthly basis, surpassing client and management expectations.
- Conducted thorough reviews of month-end processes, and effectively coordinated activities to ensure timely closures, achieving zero audit observations.
- Served as a Control Reviewer and Quality Lead, overseeing daily operational activities to maintain excellence and ensure adherence to high-quality standards.
- Conducted daily reviews of the process health matrix to monitor performance, identify inefficiencies, and ensure operational excellence.
Vendor Master Approver
(P2P)
- Vendor Master Bank Detail approval
- Validated sensitive data through the callback process to maintain data integrity
- Processed One-Time Vendor (OTV) and Employee Vendor sensitive data
- Validated and approved one-time vendor invoices to ensure accurate payments
- Collaborated with suppliers and clients to resolve issues via Remedy tickets, chats, emails, and calls
- Created vendor reports on a monthly, quarterly, and yearly basis for review and decision-making
- Provided weekly reports to the Service Level Management (SLM) team to address and resolve issues
- Analyzed process issues and implemented solutions to improve workflows and efficiency
- Supported internal and external audits and providing accurate documentation and addressing queries
- Maintained vendor and sensitive data for audit and compliance purposes
- Met SLAs and TAT expectations monthly, exceeding client and management requirements
Master Data Maintanance
(MDM)
- Configured and maintained Input Tax conditions in SAP to ensure accurate and compliant tax processing.
- Created and maintained profit centers, cost centers, GL accounts, bank keys, and work breakdown structures (WBS) in SAP, ensuring accuracy and alignment with financial and operational requirements.
- Creation of master data for Chart of Accounts for GL and extension
- Analyzed and resolved discrepancies in SAP and Cadency balance issues
- Resolved issues using platforms like Service Now, Remedy, and Service Catalog to avoid escalations
- Developed comprehensive Standard Operating Procedures (SOPs) and training modules to enhance team efficiency and ensure process standardization.
- Served as a control performer and quality analyst to maintain operational excellence
- General Ledger (GL) close activities for month-end and year-end in CERPS and MERPS systems, ensuring accuracy and compliance
- Uploaded exchange rates in financial systems to ensure accurate and timely reporting
- Performed balance roll-forward activities, including GL, AP, AR, WBS, Cost Centers, and Asset Balances, based on business email approvals, to ensure accurate financial continuity approved directives.
- Collaborated with the RPA team to design and implement bots for automating processes, enhancing efficiency, and reducing manual effort
- Prepared weekly After Action Review (AAR) files for process owners, providing insights
- Support on External/Internal audit
- RPA implementation and handling the RPA issues overall the process
- Scheduling of monthly AAR & KPI call with business process owners
Fixed Asset
(FA)
- Preparing Of quarterly Fixed asset Approver and Finance team list
- Processing fixed Asset creation/modifications/shutdown
- Processing fixed asset- Capitalizations request as per Dcf form
- Processing and applying the AUC number for settlement rule in WBS
- Performed month-end depreciation runs to ensure accurate fixed asset accounting
- Preparing daily basis reports - Unassigned Request
- Support on External/Internal audit
- Reviewing and ensuring accuracy in asset management processes to achieve SLAs and TAT
- Reviewing monthly asset creation and updates for control submissions and audit purposes
Education
Bachelor of Commerce -
Delhi University
New Delhi05-2001
Master of Arts -
Madurai University
Madurai05-2006
LLB -
Ch. Charan Singh University
10-2014
Skills
- Master Data Management (Material, Vendor)
- Data Cleansing and Standardization
- Report preparations & QC
- Escalations Handling & Resolving
- Team Management
- Process Map design
- Robotic process automation
- Task delegation
- Report analysis
- User acceptance testing
Certification
- Lean
- Generative AI
- Managing Clean core for SAP S/4 Hana Cloud
Hobbies and Interests
- Cricket
- Music
Projects
MDM Transition from Australia
Awards
- Global employee recognition from client 8 times.
- Start award for best performance & team player.
- Appreciation Mails from clients on outstanding performance.
- Awarded Best Team Extra miler award.
- Awarded Individual extra award 5 times.
- Silver Award for best performance.
- Silver award for RPA implementation in overall the process.
Languages
- English
- Hindi
Timeline
Manager
Genpact
Vendor Master Approver
(P2P)
Master Data Maintanance
(MDM)
Fixed Asset
(FA)
Bachelor of Commerce -
Delhi University
Master of Arts -
Madurai University
LLB -
Ch. Charan Singh University
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