Ashok Kumar
Muzaffarpur
Summary
Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Results-driven Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Branch Manager
Aditya Birla capital
Raxaul
11.2022 - Current
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Established and built customer relationships through targeted outreach and initiatives.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed staff scheduling, hiring and training processes.
Business Development Manager
Aditya Birla capital
Muzaffarpur
11.2008 - 10.2022
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Established and built customer relationships through targeted outreach and initiatives.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Assisted other branches when needed during peak periods or special projects.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Planned work schedules to maintain adequate staffing levels.
- Communicated with stockholders or other investors to provide information or raise capital.
- Developed or analyzed information to assess current or future financial status of firms.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Grew business banking relationships through proactive outreach.
- Identified opportunities for process improvement initiatives within the branch.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Organized professional development programs for employees at all levels of the organization.
- Disciplined employees to encourage compliance with company policies and procedures.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Resolved escalated customer complaints in a timely manner.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Supported outside sales force in servicing and obtaining new business.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Created reports summarizing operational performance metrics for senior management review.
- Analyzed competitors and market trends to facilitate business growth.
- Developed strategies to increase customer satisfaction and loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Monitored financial performance of the branch on a monthly basis.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Participated in community events to promote brand awareness.
- Created financial management mechanisms to minimize financial risk to business.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Established strong working relationships with external partners such as vendors and suppliers.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Performed regular audits of financial records in order to ensure accuracy.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Conducted regular performance reviews for all employees in the branch.
- Designed sales and service strategies to improve revenue and retention.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed relationships with tax authorities, bankers and auditors.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Master of Arts - Political Science
Kirorimal College
04-2000
Bachelor of Arts - Political Science
L.S College Muzaffarpur
Muzaffarpur 05-1996
Skills
- Payroll administration
- Customer service
- Sales strategy
- Team building
- Employee training
- Promotional campaigns
- Conflict resolution
- Budget management
- Process improvement
- Client relationship management
- Staff recruitment and hiring
- Operational reporting
- Multi-tasking
- Critical thinking
- Adaptability
- Decision-making
- Financial advisory
- Effective communication
- Contract negotiation
- Performance reviews
- Community networking
- Business relationship management
- Market research
- Organizational skills
- Capital raising
- Risk analysis
- Planning and coordination
- Multitasking Abilities
- Goals and performance
- Performance management
- Excellent communication skills
- Risk assessment
- Regulatory compliance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
English
Beginner (A1)
A1
References
References available upon request.
Ashok kumar
I am hard and smart work Manager
In Aditya Birla capital.
Timeline
Branch Manager
Aditya Birla capital
11.2022 - Current
Business Development Manager
Aditya Birla capital
11.2008 - 10.2022
Master of Arts - Political Science
Kirorimal College
Bachelor of Arts - Political Science
L.S College Muzaffarpur