Open To Work
Ashok Kumar
Coach
Yadgir,KA
Summary
Dynamic professional with extensive experience as a Freelance Trainer at Maruti Suzuki India Ltd and Cluster Trainer at Mahindra & Mahindra, specializing in soft skills development and process training implementation. Proven track record in enhancing employee performance and customer engagement through innovative training programs. Adept in communication and technical proficiency, driving significant improvements in service delivery and brand loyalty.
Overview
12
12
years of professional experience
4
4
Certification
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work History
MSIL NEXA / MSGP / PACC / Service CRM & Advisor
NIIT Limited Freelance Trainer
Bengaluru
11.2023 - Current
- Coached users in CRM tools through one-on-one sessions, improving their proficiency and confidence.
- Conducted group training sessions on communication, empathy, and customer service, enhancing team interaction skills.
- Engaged trainees in one-on-one sessions to strengthen application of soft skills in customer interactions.
- Executed comprehensive process training to ensure compliance with industry standards.
- Conducted in-depth assessments of sales and service divisions to identify knowledge gaps.
- Utilized feedback and data analysis to determine training needs effectively.
- Implemented training sessions on company processes, policies, and procedures for staff readiness.
Cluster Trainer For Mahindra & Mahindra
NOVO MANAGEMENT CONSULTING PRIVATE. LIMITED
Bangalore
05.2022 - 11.2023
- Trained personnel across all roles in Sales & Service for personal, electric, and commercial vehicles.
- Developed training calendar aligned with dealer partner needs; conducted monthly training sessions to enhance team capabilities.
- Coached team members on effective product education, fostering increased customer brand loyalty.
- Designed specific training programs to improve employee job skills and performance.
- Explored innovative solutions to process and technology challenges, enhancing overall efficiency.
- Created communication strategies to improve customer understanding and satisfaction, enhancing overall service experience.
- Maximized customer engagement by delivering exceptional service and support.
- Established strong working relationships with team members and stakeholders.
Dealership Trainer & Premium Sales Manager Toyota
Grand Toyota
Meerut
12.2020 - 04.2022
- Exceeded goals through effective prioritization and strong work ethic.
- Collaborated with team members to consistently achieve sales targets through shared strategies.
- Prepared a variety of written communications, documents, and reports.
- Advised customers on car usage and dealership benefits to drive sales.
- Monitored and evaluated training activities, providing insights to enhance program effectiveness.
- Developed training programs that improved sales team skills, directly contributing to increased sales performance.
- Assessed training needs through surveys and consultations with stakeholders.
- Presented information utilizing diverse instructional techniques for engagement.
Sales Consultant for Toyota
Nandi Toyota
Bangalore
03.2015 - 12.2018
- Demonstrated products and services, influencing customer purchase decisions.
- Provided product samples and brochures, facilitating increased sales conversions.
- Maintained accurate sales records for promoted products.
- Arranged displays and demonstration areas to attract prospective customers.
- Recommended tailored product purchases based on customer needs.
- Identified qualified customers and provided additional product information.
- Conducted practice demonstrations to ensure smooth execution during presentations.
- Gathered insights on competitor products and consumer interests to enhance informational responses.
Education Counsellor for Sikkim Manipal University
G7CR Technologies Pvt Ltd.
Bangalore
10.2013 - 03.2015
- Counseled students on distance education options, guiding course selection and streamlining registration processes.
- Planned and promoted career-related programs, enhancing student engagement through job fairs and workshops.
- Facilitated work-experience programs to enhance student employability.
- Referred students to relevant services, ensuring tailored support that addressed individual needs.
- Established respectful relationships to encourage open discussions about personal choices and feelings.
Skills
Soft skills development
- Process training implementation
- Certified automobile trainer
- Communication skills
- Problem solving
- Technical proficiency
- Product sales training
- Coaching and mentoring
- Confident communication
- Microsoft Office Suite
Certification
- Alison Certification Diploma in Electric Vehicle Technology
- Maruti Suzuki India Limited NEXA Certified Trainer
- Maruti Suzuki Genuine Parts & Accessories Certified Trainer
- Mahindra & Mahindra Certified Cluster Trainer for (Personal / EV / Commercial / LMM / Small Commercial Vehicle) Skill-Lync certification on Basic EV vehicle functionality
- Toyota Certified Dealership Trainer
- Toyota Hybrid System functional certification
Education
B.Com - Commerce
Govt. Degree College
Sindhanur, India2010
PUC - II - Commerce
RGM Pre University
Sindhanur2007
SSLC -
Glory English Medium Higher Secondary School
Sindhanur2005
Hobbies
- Playing Cricket / Badminton
- Reading Books
- Listening music
- Learn about AI Tools
Personal Information
- Nationality: Indian
- Marital status: married
- Gender: Male
- Date of birth: 06/22/1989
Languages
Bengali
Native language
Tamil
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MSIL NEXA / MSGP / PACC / Service CRM & Advisor
NIIT Limited Freelance Trainer
11.2023 - Current
Cluster Trainer For Mahindra & Mahindra
NOVO MANAGEMENT CONSULTING PRIVATE. LIMITED
05.2022 - 11.2023
Dealership Trainer & Premium Sales Manager Toyota
Grand Toyota
12.2020 - 04.2022
Sales Consultant for Toyota
Nandi Toyota
03.2015 - 12.2018
Education Counsellor for Sikkim Manipal University
G7CR Technologies Pvt Ltd.
10.2013 - 03.2015
B.Com - Commerce
Govt. Degree College
PUC - II - Commerce
RGM Pre University
SSLC -
Glory English Medium Higher Secondary School