ASHOK KUMAR G
Associate Manager- Corporate IT
Bengaluru
Summary
Service-oriented Associate Manager with commitment to excellence and more than 12 years of experience. Experienced with leading teams and optimizing operations to achieve business goals. Utilizes strategic planning and resource management to drive efficiency and performance. Track record of fostering collaborative environments and ensuring adaptability to evolving needs.
Overview
12
12
years of professional experience
Work History
Associate Manager - Corporate IT
Q2 Software
Bengaluru
03.2025 - Current
- Directly managed and mentored a team of six, including five IT Support Analysts and one System Administrator, fostering a high-performance culture of accountability.
- Acted as the primary IT liaison for business stakeholders, aligning technology services with departmental priorities and requirements.
- Facilitated executive reporting, communicating ITSM performance, infrastructure challenges, and strategic opportunities to senior leadership.
- Established performance benchmarks, and conducted regular evaluations to align individual growth with organizational IT goals.
- Optimized workforce scheduling for 24/7 coverage, including on-call rotations, ensuring seamless business support.
- Architected ITSM governance frameworks to ensure 100% compliance with corporate policies, SOPs, and regulatory standards.
- Defined and monitored SLAs, OLAs, and KPIs, leveraging data-driven metrics to identify bottlenecks, and improve resolution efficiency.
- Managed the end-to-end ticketing lifecycle, providing hands-on escalation support for complex technical issues, and high-priority incidents.
- Developed a centralized knowledge base, reducing repetitive ticket volume, and empowering users through self-service documentation.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Mentored junior team members, contributing to their professional growth and skill development.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Managed vendor relationships, overseeing service provider performance, and ensuring contract deliverables met corporate standards.
- Directed the full asset lifecycle, from strategic procurement and deployment, to secure decommissioning and disposal.
- Enforced software license compliance, mitigating legal and financial risks through proactive auditing and vendor agreement tracking.
- Maintained 100% inventory accuracy by conducting regular physical and system-generated audits, in coordination with procurement teams.
- Orchestrated the comprehensive 2026 IT Asset Audit, ensuring 100% visibility and reconciliation of hardware and software assets across the organization.
- Led enterprise-wide patch management for all corporate servers and endpoints, maintaining a secure and resilient infrastructure against emerging vulnerabilities.
- Executed monthly and quarterly IT control audits, verifying adherence to corporate governance standards, and mitigating internal compliance risks.
Lead IT Support Tech
Q2 Software
Bengaluru
02.2024 - 02.2025
- Led a team of five IT support technicians, providing guidance, mentoring, and performance oversight to ensure high-quality service delivery.
- Acted as the escalation point for complex L2/L3 technical issues involving desktops, networks, and enterprise applications.
- Managed and resolved critical incidents, minimizing downtime, and ensuring timely communication to stakeholders.
- Performed root cause analysis for recurring issues, and implemented long-term fixes to improve system stability.
- Administered and supported Active Directory, including user provisioning, group policies, and access management.
- Managed endpoint devices using tools such as SCCM/Intune for software deployment, patching, and compliance.
- Collaborated with cross-functional teams to implement new technologies, improving overall productivity.
- Monitored and improved ticketing workflows in Salesforce and Jira, reducing resolution time and improving SLA adherence.
- Ensured adherence to ITIL processes, including Incident, Problem, and Change Management.
- Developed and maintained technical documentation, SOPs, and knowledge base articles to improve team efficiency.
- Collaborated with the network, security, and infrastructure teams to resolve cross-functional issues.
- Provided technical training and onboarding support for new hires and junior team members.
- Managed the end-to-end IT procurement process, including vendor evaluation, quotation analysis, purchase orders, and delivery tracking.
- Review tickets for quality and accuracy.
- Maintained an accurate IT asset inventory (hardware and software), ensuring real-time tracking and audit readiness.
- Implemented and managed asset tracking systems/tools to monitor asset allocation, usage, and status.
- Oversaw asset lifecycle management (E2E) from procurement, deployment, maintenance, to decommissioning, and disposal.
- Performed periodic inventory audits and reconciliations, identifying discrepancies, and implementing corrective actions.
- Managed software license tracking and compliance, reducing the risk of overuse or audit penalties.
- Ensured secure IT asset disposal (e-waste management) in compliance with data security and environmental regulations.
Sr. System Admin
VDS India Pvt Ltd
Bengaluru
01.2017 - Current
- Company Overview: VDS India Pvt Ltd is a 8 years old E-Commerce Company is the pioneers in the industry. The Organization is well connected through server, system and operating ERP Software in day to day affairs of the business
- Performs systems management, performance and monitoring of networks
- Installing and Configuring DHCP, DNS and Group policy Management Services
- Provide assistance to users in accessing and using IT systems
- Managing user accounts and giving share & security level permissions
- Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement
- Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components
- Responsible to monitor whether all the components are available for successful communication
- Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies
- Timely analyse whether any repairs or replacements is needed
- Experience with Windows security toolsets such as anti-virus, DLP, local firewalls, etc
- Responsible for configuring & troubleshooting ROUTER & SWITCHES
- Responsible for troubleshoot Microsoft windows issues
- Responsible for configuring & troubleshooting MICROSOFT OUTLOOK ACCOUNTS
- Responsible for creating new Microsoft outlook accounts for new users
- Responsible for the installation of operating system windows 7, Windows 8 and Windows 10
- Responsible for the installation of software's like antivirus, MS-office, adobe & acrobat reader etc
- Responsible for maintaining the network & troubleshooting the network related issues
- Responsible for maintaining & troubleshooting network printers
- Responsible for troubleshooting Internet issues
- Network Systems Patches and Updates
- Responsible for ERP software need to working and 100 % uptime
- Responsible for Updating and monitoring of BIOMETRIC SYSTEMS
- All AMC records of all the systems, Printers, UPS and other Hardware
- Ability to work independently, defining your own priorities, and managing time effectively to achieve goals
Field Engineer
IRIS Cable and Broadband
Bengaluru
05.2016 - 10.2016
- Company Overview: Iris Cable And Broadband Private Limited is a Private incorporated on 16 April 2013. It is involved in Telecommunications [Production of radio and television programmes, whether or not combined with broadcasting, is classified under class 9213
- Implemented, maintained and monitored Network
- Resolved end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations
- Use of monitoring tools to diagnose and troubleshoot network failures
- Handled the tasks of providing support in network acquisition and analyzing network traffic requirements
- Handled responsibilities of monitoring network traffic, installing network equipment, and maintaining data networking systems
- Worked on TCP/IP Protocol
- Up gradation of Hardware in existing systems
- LAN configuring and testing
- Configuring and maintain Uninterrupted Power Systems
- Client support.
System Admin
SIRI Group
Bengaluru
05.2014 - 05.2016
- Company Overview: SIRI Group is established in the year 2003 by a select Group of professionals, whose main aim is to make the world a better place for producing Web Applications and Windows Applications
- Maintained the timely back-up of important data and management resources
- Installation of Microsoft Office, configured email accounts and shared resources
- Provided on-going technical support and service
- Assisted in the timely recovery of data lost due to software crash or hardware failure
- Conducted periodic performance tests on existing servers
- Managed and advised the deployment of new system design
- Worked on DNS and DHCP Protocols.
Education
Bachelor of Computer Application - BCA
Mahatma Gandhi Central University
01-2012
Higher Secondary - undefined
Board of higher secondary examination
Delhi, India01-2009
SSLC - undefined
Karnataka Secondary Education Examination Board
Karnataka, India03-2007
Skills
Access Management Software
Azure and JAMF
Service Desk Team Management
O365 Management
Permissions and Access Control
ITIL service management
Team building
Operations management
Project management
Strategic planning
Team leadership
Additional Information
DOB: 1992-05-29
Timeline
Associate Manager - Corporate IT
Q2 Software
03.2025 - Current
Lead IT Support Tech
Q2 Software
02.2024 - 02.2025
Sr. System Admin
VDS India Pvt Ltd
01.2017 - Current
Field Engineer
IRIS Cable and Broadband
05.2016 - 10.2016
System Admin
SIRI Group
05.2014 - 05.2016
Higher Secondary - undefined
Board of higher secondary examination
SSLC - undefined
Karnataka Secondary Education Examination Board
Bachelor of Computer Application - BCA
Mahatma Gandhi Central University