ASHOK KUMAR J
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious Category Manager experienced in driving profitability and margin expansion with vision and ecommerce strategies. Systematic approach in building strong vendor relationships and driving negotiations. Attentive to dynamics of different markets and trends affecting clients. Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
13
13
years of professional experience
Work History
Account Manager
Risha enterprises
Chennai
04.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Conducted market research to identify potential customers.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Solicited feedback from customers on their experience with products or services.
- Collaborated with team members to develop efficient processes for managing listings.
- Verified customer information and eligibility for refunds in accordance with company policies and procedures.
Hub Manager
Ripplr
Bangalore
08.2021 - 03.2022
- Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
- Developed and implemented operational procedures for efficient workflow.
- Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
- Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
- Ensured compliance with safety regulations and company policies.
- Analyzed data to improve operational efficiency through process automation or technology upgrades.
- Identified opportunities for cost reduction initiatives while maintaining a high level of customer service.
- Collaborated with other departments to coordinate promotional activities that drive sales growth.
Senior Operation Executive
Webtoner
Bangalore
01.2019 - 04.2020
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Inspected and verified incoming orders to ensure accuracy of shipments.
- Organized and maintained shipment records, including bills of lading, invoices, and other documents.
- Assigned tracking numbers to each shipment and monitored progress using online tracking systems.
FBA Operation
Amazon
Bangalore
05.2011 - 08.2018
- Provided customer service and technical support to Amazon sellers via phone, email, and chat.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Investigated payment disputes between buyers and sellers to determine appropriate resolution.
- Developed and implemented strategies to improve customer service and team performance.
- Monitored inbound call queues, adjusted staffing levels, and provided feedback to ensure quality standards were met.
- Maintained detailed records of employee performance reviews for tracking purposes.
- Verified customer information and eligibility for refunds in accordance with company policies and procedures.
- Reviewed account activity to ensure accuracy of refunds issued.
- Maintained up-to-date records of all refund transactions.
- Monitored the receipt and storage of incoming goods and materials.
- Ensured compliance with company policies, procedures, and regulations related to shipping operations.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
Education
Bachelor of Arts - Economic, Polictial Sceince
Basaverswara School
Bangalore, Karnataka04-2001
Skills
- Amazon FBA
- Team leadership abilities
- Customer Retention Strategies
- Pricing Strategies
- Budget Forecasting
- Contract Negotiation
- Team Recruiting and Hiring
- Training and Onboarding
- Relationship Building
- Employee Scheduling
- Floor Space Maximization
- Storage Management
- Cost Reduction
- Documentation
- Budget Management
- Vendor Relationship Management
- Workforce Management
- Logistics Management
- Staff Management
- Space Planning
- Inventory Management
- Route Optimization
Languages
English
First Language
Telugu
Beginner
A1
Tamil
Beginner
A1
Kannada
Beginner
A1
Hindi
Beginner
A1
Timeline
Account Manager
Risha enterprises
04.2022 - Current
Hub Manager
Ripplr
08.2021 - 03.2022
Senior Operation Executive
Webtoner
01.2019 - 04.2020
FBA Operation
Amazon
05.2011 - 08.2018
Bachelor of Arts - Economic, Polictial Sceince
Basaverswara School
Similar Profiles
Paulina SalinasPaulina Salinas
Employee at Risha Patel - Romp and RollEmployee at Risha Patel - Romp and Roll
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
Sangeetha NaikSangeetha Naik
Lead Software Engineer at Wells FargoLead Software Engineer at Wells Fargo
Sapna MishraSapna Mishra
Lead Quality Engineer at BrillioLead Quality Engineer at Brillio