Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashok Kumar KVS

Ashok Kumar KVS

Bangalore

Summary

Professional with over 19 years of experience in General Administration, Facilities Management, and Operations Management. Currently employed at Jones Lang LaSalle since 2011, demonstrating strong communication skills and the ability to engage effectively with all organizational levels. Proven track record in managing Facility Soft Services, driving innovative solutions, and motivating teams to meet organizational goals. Seeking opportunities in dynamic organizations focused on growth and excellence.

Overview

18
18
years of professional experience

Work History

Assistant Facility Manager

Jones Lang LaSalle
Bangalore
09.2022 - 03.2023
  • Oversaw ThermoFisher Scientific facilities spanning 1.90 lakh Sqft, enhancing operational efficiency

Assistant Facility Manager

Compass-group
07.2022 - 09.2022
  • Soft Service
  • Role –General Administration / Soft Services
  • Managing Facilities operation for Bosch with an area of 4.90 lakh Sqft which consists of 24 floors, two floor cafeteria
  • Responsible for managing soft service operations for the client location
  • Provide high standard of cleanliness and maintain the facility 24x7
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, mail room services, helpdesk, pantry services, cafeteria services, event management, vendor management etc
  • Formulating and assisting in timely execution of 52-week schedule, Inventory (Asset) Management, Facility Budget, forecast, accruals
  • Administered work schedules for the various maintenance and custodial crews that worked in the facilities department
  • Manage/coordinate 3rd party vendor performance including tracking work order completion and invoice validation
  • Review and spot-check vendor performance to ensure service providers are Meeting contractual obligations
  • Ensure all site management and operations practices follow company and client standards
  • Proactively work to reduce work order cycle time and improve SLA performance
  • Recommend continuous quality improvement practices across the client portfolio
  • Coordinate space management and move activities including furniture set up, phones and other related activities
  • Responsible for facility safety operations such as support tenant emergency response and evacuation plans, coordination of building safety observation tours
  • Manage procurement function for stationary supplies, HK consumable & chemicals, Pantry consumable, landscaping supply, pest control supply, waste removal, etc
  • Create job card for all manpower-based vendor and ensure hygiene &maintenance across the facility
  • Adhering to and improving health and safety standards
  • Manage all minor project within the facility
  • Ensure detailed floor inspection on routine basis
  • Ensure all Emails/calls are monitored and tracked for rectification and records
  • Assist all critical out-of-hours issues and participate as a key team member in response
  • To emergency situations
  • Preparing MMR & vendor KPI on monthly basis
  • Coordinating with vendor for compliance audit on monthly basis
  • Consumable stock maintenance & coordination for indenting
  • Weekly & Monthly reports like MMR, KPI, PO Tracker etc
  • Are prepared and shared on time
  • Raising PR for HK consumable & chemicals, Pantry consumable, landscaping supply, pest control supply, waste removal
  • Assisting FM in additional requirement like handling escalations and special reports
  • Managing site operations in absence of FM
  • Conducting random audit for mailroom, café counters, Wellness room, Store Management etc
  • And sharing the report with FM & respective department for actions.

Assistant Facility Manager

Jones Lang LaSalle
04.2020 - 06.2022
  • Soft Service
  • Role –General Administration / Soft Services
  • Managing Facilities operation for NTT Data with an area of 5.60 lakh Sqft which consists of 24 floors, two floor cafeteria and 10-acre land scaping
  • Responsible for managing soft service operations for the client location
  • Provide high standard of cleanliness and maintain the facility 24x7
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, mail room services, helpdesk, pantry services, cafeteria services, event management, vendor management etc
  • Formulating and assisting in timely execution of 52-week schedule, Inventory (Asset) Management, Facility Budget, forecast, accruals
  • Administered work schedules for the various maintenance and custodial crews that worked in the facilities department
  • Manage/coordinate 3rd party vendor performance including tracking work order completion and invoice validation
  • Review and spot-check vendor performance to ensure service providers are Meeting contractual obligations
  • Ensure all site management and operations practices follow company and client standards
  • Proactively work to reduce work order cycle time and improve SLA performance
  • Recommend continuous quality improvement practices across the client portfolio
  • Coordinate space management and move activities including furniture set up, phones and other related activities
  • Responsible for facility safety operations such as support tenant emergency response and evacuation plans, coordination of building safety observation tours
  • Manage procurement function for stationary supplies, HK consumable & chemicals, Pantry consumable, landscaping supply, pest control supply, waste removal, etc
  • Create job card for all manpower-based vendor and ensure hygiene &maintenance across the facility
  • Adhering to and improving health and safety standards
  • Manage all minor project within the facility
  • Ensure detailed floor inspection on routine basis
  • Ensure all Emails/calls are monitored and tracked for rectification and records
  • Assist all critical out-of-hours issues and participate as a key team member in response
  • To emergency situations
  • Preparing MMR & vendor KPI on monthly basis
  • Coordinating with vendor for compliance audit on monthly basis
  • Consumable stock maintenance & coordination for indenting
  • Weekly & Monthly reports like MMR, KPI, PO Tracker etc
  • Are prepared and shared on time
  • Raising PR for HK consumable & chemicals, Pantry consumable, landscaping supply, pest control supply, waste removal
  • Assisting FM in additional requirement like handling escalations and special reports
  • Managing site operations in absence of FM
  • Conducting random audit for mailroom, café counters, Wellness room, Store Management etc
  • And sharing the report with FM & respective department for actions.

Sr. Executive Facilities

Jones Lang LaSalle
06.2018 - 03.2020
  • General Administration / Soft Services
  • Managing Facilities operation for NTT Data with an area of 5.60lakh Sqft which consists of 24 floors, 13-acre land scaping & two floor cafeteria
  • Coordinate during client / VIP Visits
  • Managing and working closely with HK staff for ensuring proper upkeep of the office
  • Train them according to the company standard
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, mail room services, helpdesk, pantry services, cafeteria services, event management, vendor management etc
  • Preparing weekly & quarterly cleaning activities/schedules and execution
  • Tracking consumptions and maintain inventory for HK consumables, pantry consumables & stationaries and generate consumption trend reports accordingly
  • Ensuring cafeteria and pantries are operational and services run smoothly at specified business hours
  • Maintenance and upkeep during non-business hours
  • Ensure safe Cafeteria and recreational facilities for the employees
  • Food vendors’ management, kitchen audit quarterly and on need basis
  • To coordinate for on boarding of sub vendors management and periodic conduct vendor evaluation with the procurement team on the service delivery
  • Track monthly attendance and coordinate with service provider to replace staff lacking 95% attendance over a two-month period
  • Stock audit of material stores
  • Formulating and assisting in timely execution of 52-week schedule, Inventory (Asset) Management, Facility Budget, forecast, accruals
  • BCP Coordination
  • Timely submission of Daily, Weekly and Monthly Reports
  • Be available on phone for all scope related escalations
  • Ensures maintenance of all statutory compliance documents with respective vendors
  • Raise incident reports, if any, within specified limits
  • Coordinate during internal movements within the company
  • Handling/ resolving various kinds of issues related to Facility
  • Preparing month on month basis HK related Indents and sending to client for approval, Co- ordination with the vendors for HK Materials
  • Preparing Daily basic Building FM walk through points, uploading the share folder
  • Keep on follow up with the respective team to rectification of work completion
  • Handling vendor Management, co-ordinate with vendors for payments
  • Submitting the invoices and follow up for the payments
  • Inventory Management Monitoring of all Housekeeping / pantry /Game accessories/Stationery consumables
  • Monitoring service providers who is working inside the premises and ensuring the service has been provided without any deviation
  • Prepare stands systems and SOPs in Housekeeping department
  • Raising PR and maintain Pantry/HK Supplies and inventory
  • Ensures the proper maintenance of all equipment’s for repair or replacement of used and damage
  • Planning, Organizing and developing of the Overall Operations of the Housekeeping department
  • Ensuring EHS Compliance is being met and also maintaining the documentations at site.

Sr. Executive Facilities

Jones Lang LaSalle, DELL EMC
07.2016 - 05.2018
  • General Administration / Soft Services
  • Managing Facilities operation for Dell EMC with an area of 8.17lakh sq.ft which consists of 14 floors & two terrace cafeteria
  • Coordinate during client / VIP Visits
  • Managing and working closely with HK staff for ensuring proper upkeep of the office
  • Train them according to the company standard
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, mail room services, helpdesk, pantry services, cafeteria services, event management, vendor management etc
  • Preparing weekly & quarterly cleaning activities/schedules and execution
  • Tracking consumptions and maintain inventory for HK consumables, pantry consumables & stationaries and generate consumption trend reports accordingly
  • Ensuring cafeteria and pantries are operational and services run smoothly at specified business hours
  • Maintenance and upkeep during non-business hours
  • Ensure safe Cafeteria and recreational facilities for the employees
  • Food vendors’ management, kitchen audit quarterly and on need basis
  • To coordinate for on boarding of sub vendors management and periodic conduct vendor evaluation with the procurement team on the service delivery
  • Track monthly attendance and coordinate with service provider to replace staff lacking 95% attendance over a two-month period
  • Stock audit of material stores
  • Formulating and assisting in timely execution of 52-week schedule, Inventory (Asset) Management, Facility Budget, forecast, accruals
  • BCP Coordination
  • Timely submission of Daily, Weekly and Monthly Reports
  • Be available on phone for all scope related escalations
  • Ensures maintenance of all statutory compliance documents with respective vendors
  • Raise incident reports, if any, within specified limits
  • Coordinate during internal movements within the company
  • Handling/ resolving various kinds of issues related to Facility
  • Preparing month on month basis HK related Indents and sending to client for approval, Co- ordination with the vendors for HK Materials
  • Preparing Daily basic Building FM walk through points, uploading the share folder
  • Keep on follow up with the respective team to rectification of work completion
  • Handling vendor Management, co-ordinate with vendors for payments
  • Submitting the invoices and follow up for the payments
  • Inventory Management Monitoring of all Housekeeping / pantry /Game accessories/Stationery consumables
  • Monitoring service providers who is working inside the premises and ensuring the service has been provided without any deviation
  • Prepare stands systems and SOPs in Housekeeping department
  • Raising PR and maintain Pantry/HK Supplies and inventory
  • Ensures the proper maintenance of all equipment’s for repair or replacement of used and damage
  • Planning, Organizing and developing of the Overall Operations of the Housekeeping department
  • Ensuring EHS Compliance is being met and also maintaining the documentations at site.

Executive Facilities

Jones Lang LaSalle, DELL EMC
03.2013 - 06.2016
  • Role –General Administration / Soft Services
  • Managing Facilities operation for Dell EMC with an area of 8.17lakh sq.ft which consists of 14 floors & two terrace cafeteria
  • Coordinate during client / VIP Visits
  • Managing and working closely with HK staff for ensuring proper upkeep of the office
  • Train them according to the company standard
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, pantry services, cafeteria services, event management, etc
  • Preparing weekly & quarterly cleaning activities/schedules and execution
  • Tracking consumptions and maintain inventory for HK consumables, pantry consumables & stationaries and generate consumption trend reports accordingly
  • Ensuring cafeteria and pantries are operational and services run smoothly at specified business hours
  • Maintenance and upkeep during non-business hours
  • Ensure safe Cafeteria and recreational facilities for the employees
  • Food vendors’ management, kitchen audit quarterly and on need basis
  • Track monthly attendance and coordinate with service provider to replace staff lacking 95% attendance over a two-month period
  • Stock audit of material stores
  • Timely submission of Daily, Weekly and Monthly Reports
  • Be available on phone for all scope related escalations
  • Ensures maintenance of all statutory compliance documents with respective vendors
  • Raise incident reports, if any, within specified limits
  • Coordinate during internal movements within the company
  • Handling/ resolving various kinds of issues related to Facility
  • Keep on follow up with the respective team to rectification of work completion
  • Submitting the invoices and follow up for the payments
  • Monitoring service providers who is working inside the premises and ensuring the service has been provided without any deviation
  • Prepare stands systems and SOPs in Housekeeping department
  • Ensures the proper maintenance of all equipment’s for repair or replacement of used and damage
  • Planning, Organizing and developing of the Overall Operations of the Housekeeping department
  • Ensuring EHS Compliance is being met and maintaining the documentations at site.

Executive Helpdesk

Jones Lang LaSalle, DELL EMC2
10.2010 - 02.2013
  • General Administration / Soft Services
  • Maintaining of Help Desk services at EMC site
  • Customer Interaction
  • Preparing billing, quotation and Invoicing
  • Maintaining of Help Desk Tracker & Business card tracker & services at EMC site
  • Preparing the Weekly report & sending to (AFM)
  • Taking Care of indoor game accessories like Pool & Snooker, Foosball, TT bats & Balls
  • Maintaining conference room checklist at Night
  • Profound ability to hire and train new and existing employees to perform
  • Maintaining necessary arrangements to block the Training room & conference room
  • Preparing Help Desk daily reports
  • Preparing the Weekly report & sending to (AFM)
  • Handling day-to-day Basic Help Desk activities of Dell EMC
  • Taking care of Water bottle, coffee mug for new joiners and maintaining the register
  • Medicine consumption tracker maintaining
  • Maintaining necessary arrangements to block the Training room & conference room
  • Preparing Help Desk daily report
  • Ensure to users requirements and resolve the issues in a timely manner with in the agreed SLA
  • Ensure every month raise medicine PR for Doctor Room and Admins as per approved budget
  • Keep checking stock of envelops, letterheads, continuation sheets, medicines stock and will order accordingly
  • Using own initiative to select the most appropriate method to address client's requirements in a cost-effective manner.

Admin Executive

Dusters Hospitality services, Tata consultancy Services
03.2008 - 09.2010
  • Role –General Administration / Soft Services
  • Handling Global helpdesk tickets & Change Requests and closing the tickets in stipulated time within SLA
  • Handling calls and resolving the queries
  • Collecting the invoices from Vendors and processing for Payment
  • Preparing memos and applying for approval for procurement
  • Collecting No Due Certificate from Vendors and submitting to the Account Department for balance clearance
  • Preparing the Admin related reports (Monthly, Weekly, Seating data, Cost Per Head & Consumption details)
  • Procuring stationary, BMS materials, electrical items, medicine as per the monthly budget
  • Ordering business cards as per company policy
  • Maintaining asset details, providing asset number and coordinating with audit team for asset verification
  • Coordinating event arrangement
  • Ensure to users requirements and resolve the issues in a timely manner with in the agreed SLA
  • Arrange conference/meeting room as per request
  • Managing cafeteria operation during lunch time.

Housekeeping Executive

Dusters Hospitality services, Tata consultancy Services
04.2007 - 02.2008
  • Role –General Administration / Soft Services
  • Overall Housekeeping in-charge of the premises
  • Take rounds with Facilities Management Representative and record the observations and action upon and update the status to Facilities Management Representative
  • Daily round with Supervisor for the building inspection
  • Should be always in formal wears while on duty
  • Report to client co-coordinator in the event of any major/minor breakdown which would adversely impact business operations and follow up until the problem is rectified
  • Any snag report shall be handwritten by site in charge and forwarded to the respective person with a copy to Facilities Management Representative
  • Report on Attendance, logbook, stock registers, deployment chart & Updates n the previous day night shift to Facilities Management Representative
  • Have complete knowledge about the site, written documentation of systems and procedures for carrying out the cleaning activities
  • Take induction for new staff and brief on site details and who-is-who
  • Ensure that the H/K activities are carried out in accordance with the set process and procedures
  • Interact with the Dusters’ Management for fulfilling statutory requirements and keep the documents for verification anytime
  • Complete in charge of stores and update the daily stocks in the registers legitimately
  • Co-ordinate with the suppliers for service obligations as per the contract including breakdown maintenance of the HK equipment’s
  • Weekly review of various issues & improvement of the services with co-coordinator
  • Ensure all safety guidelines/requirements are met by team members/vendors
  • Review all check lists on a daily basis to ensure smooth operations
  • Periodically check/amend checklists, operation steps, and material consumption analysis
  • Train the housekeeping staff regarding adherence to personal & site hygiene standards
  • Update Facilities Management Representative on changed telephone Nos of the supervisors and DTSS-’ Management
  • Shall develop customized deployment schedules – define the responsibilities and the areas of operations of each and every
  • Will delegate responsibilities to & monitor the supervisors
  • Present the consolidated attendance to the DTSS office by the mentioned date of every month for billing purpose
  • Co-ordinate with Facilities Management Representative for purchase of environmental materials, consumables & equipment and maintain optimum stocks of the same
  • All indents would reach the DTSS-office by the 15thd of the month
  • Prepare MMR & other reports for the environmental activities as per the agreed format and submit on or before the mentioned date of every month
  • Ensure that all the soft services are carried out as per schedule
  • Update Facilities Management Representative on all activities of the day shifts (template provided) before leaving for the day
  • Ensure that the response time is maintained for all requests/complaints as per the accepted Turn-around Time
  • Shall monitor the briefing and de-briefing sessions daily and at least twice in a week to the night shift boys
  • Ensure any changes in the process communicated are strictly followed down the line.

Housekeeping Supervisor

Dusters Hospitality services, Tata consultancy Services
08.2005 - 03.2007
  • General Administration / Soft Services
  • Reporting 15 minutes before shift starts
  • Ensure all the Housemen & ladies are present
  • Go through the Activity logbook
  • Take briefing from outgoing shift supervisor e
  • G
  • Locked cabins, deep cleaning pending etc
  • Relieve the outgoing shift team
  • Check the grooming of the staff
  • Brief the team regarding the work schedule
  • Allocate the work according to the schedule
  • Ask from the Executive for any specific job to be done
  • Allocate the day specific work
  • Go through the complaint register
  • Co-ordinate with helpdesk to resolve the complaints
  • Ensure that the following things are physical handed over to the incoming shift supervisor, e.g., Stock register, Key registers with relevant keys
  • Carry out regular monitoring of the areas
  • Ensure following checklists are followed religiously, Schedule cleaning, Washroom Checklist, Observation list, Overall checklist
  • Ensure all the registers are being maintained properly E.g., Activity Register, Attendance Register, Inventory register, Complaint register
  • Carry out the de-briefing of staff
  • Write all the details in the Activity logbook
  • Give briefing to the incoming shift supervisor
  • Update Executive about the developments

Operation Manager

09.2024
  • Soft Service (Golden Ikon Solution)
  • Managing Facilities operation for Amazon (Taurus-3) with an area of 6.9 lakh Sqft which consists of 10 floors, 1 floor cafeteria
  • Responsible for managing soft service operations for the client location
  • Provide high standard of cleanliness and maintain the facility 24x7
  • Responsible for overseeing housekeeping related services and consumables stock check, indoor plants, pest control, scrap management, waste management, mail room services, helpdesk, pantry services, cafeteria services, event management, vendor management etc
  • Formulating and assisting in timely execution of 52-week schedule, Inventory (Asset) Management, Facility Budget, forecast, accruals
  • Administered work schedules for the various maintenance and custodial crews that worked in the facilities department
  • Manage/coordinate including tracking work order completion and invoice validation
  • Review and spot-check vendor performance to ensure service providers are Meeting contractual obligations
  • Ensure all site management and operations practices follow company and client standards
  • Proactively work to reduce work order cycle time and improve SLA performance
  • Recommend continuous quality improvement practices across the client portfolio
  • Coordinate space management and move activities including furniture set up, phones and other related activities
  • Responsible for facility safety operations such as support tenant emergency response and evacuation plans, coordination of building safety observation tours
  • Manage procurement function for stationary supplies, HK consumable & chemicals, Pantry consumable, pest control supply, waste removal, etc
  • Create job card for all manpower-based vendor and ensure hygiene &maintenance across the facility
  • Adhering to and improving health and safety standards
  • Ensure detailed floor inspection on routine basis
  • Ensure all Emails/calls are monitored and tracked for rectification and records
  • Assist all critical out-of-hours issues and participate as a key team member in response
  • To emergency situations
  • Preparing MMR & vendor KPI on monthly basis
  • Coordinating with vendor for compliance audit on monthly basis
  • Consumable stock maintenance & coordination for indenting
  • Weekly & Monthly reports like MMR, KPI, PO Tracker etc
  • Are prepared and shared on time
  • Raising PR for HK consumable & chemicals, Pantry consumable, pest control supply, waste removal
  • Assisting FM in additional requirement like handling escalations and special reports
  • Managing site operations in absence of FM
  • Conducting random audit for, café counters, Store Management etc
  • And sharing the report with FM & respective department for actions.

Education

B.A -

National Virtual University
01.2011

Skills

  • Ability to co-ordinate systematically and methodically
  • Ability to learn and train quickly
  • A quick learner who excels at identifying and caring for the details, with a high level of accuracy and efficiency, especially with assigned tasks
  • Ability to think proactively and final solutions to problems
  • Highly organized with ‘can do’ attitude
  • Ability to motivate and persuade
  • Strong leadership and ability to work and lead a team
  • Efficient in management skills
  • Ability to meet deadlines
  • Consistent record in quality customer service and ability to multi-task
  • Strong interpersonal, verbal and written communication skills
  • Areas of Expertise & Exposure
  • General Administration, Facilities management, Housekeeping Service Support, Documentation/ Reports, Client Servicing
  • LANGUAGES KNOWN
  • PERSONAL DOSSIER
  • Computer Proficiency: - Working knowledge in Outlook, MS Office & Power Point
  • PDC
  • 1990-1992
  • Calicut University
  • SSLC
  • 1989-1990
  • Govt High School
  • Fathers Name
  • Late: Sreedharan Nair
  • Date of birth
  • 31st March 1974
  • Gender
  • Male
  • Nationality
  • Indian
  • Mother Tongue
  • Malayalam
  • Religion
  • Hindu
  • Marital Status
  • Married
  • English
  • Read, Write and Speak
  • Kannada
  • Read and speak
  • Hindi
  • Tamil
  • Speak
  • Date :
  • Place : BANGALORE (Ashok Kumar KVS)

Timeline

Operation Manager

09.2024

Assistant Facility Manager

Jones Lang LaSalle
09.2022 - 03.2023

Assistant Facility Manager

Compass-group
07.2022 - 09.2022

Assistant Facility Manager

Jones Lang LaSalle
04.2020 - 06.2022

Sr. Executive Facilities

Jones Lang LaSalle
06.2018 - 03.2020

Sr. Executive Facilities

Jones Lang LaSalle, DELL EMC
07.2016 - 05.2018

Executive Facilities

Jones Lang LaSalle, DELL EMC
03.2013 - 06.2016

Executive Helpdesk

Jones Lang LaSalle, DELL EMC2
10.2010 - 02.2013

Admin Executive

Dusters Hospitality services, Tata consultancy Services
03.2008 - 09.2010

Housekeeping Executive

Dusters Hospitality services, Tata consultancy Services
04.2007 - 02.2008

Housekeeping Supervisor

Dusters Hospitality services, Tata consultancy Services
08.2005 - 03.2007

B.A -

National Virtual University

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