ASHOK LAKKAM

Client Enquiry Resolution System (CERS) – Standard Chartered Bank.

The Client Enquiry Resolution System is an enterprise banking application that manages customer inquiries related to domestic and international account transactions, payment investigations, transaction tracking, reconciliation, and payment exceptions. The system handles high-volume cross-border payment operations using SWIFT MT/MX and ISO 20022 messaging standards, and supports the global migration from legacy SWIFT MT to ISO 20022 MX messages under CBPR+ standards.

• Role: Technical Lead
• Team size: 12.
• Framework: Smart Investigation
• Pega version: PEGA PRPC Infinity 24.X
• Implemented Agile/Scrum methodology, and converted business requirements into development stories.
• Developed and configured Case Types, Flows, Flow Actions, Sections, Harnesses, Portals, and User Interfaces using Pega Cosmos/Theme-Cosmos.
• Created and maintained Activities, Data Transforms, Decision Tables, Decision Trees, Declare Rules, and Business Rules.

Elevance Health Insurance Platform.

Enterprise health insurance application managing medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. Anthem call center application supporting Provider, Member, and Broker interactions for managing insurance system activities, and customer service requests.

• Role: Senior Consultant
• Team size: 8.
• Pega version: PEGA PRPC 8.X.
• Integrated with external systems using Connect SOAP, Service SOAP, and Connect REST services.
• Implemented various types of agents and declarative processing features, including Expressions and OnChange rules.
• Created process flows, properties, activities, data transforms, flows, flow actions, and assignments.
• Implemented decision rules, including decision tables, decision trees, and map values.
• Performed unit, integration, and user acceptance testing, with a focus on code quality.

• Apria
• Apria Healthcare is a leading U.S. company. company. company. Home healthcare company that provides medical equipment and clinical support services for patients receiving treatment at home. The company mainly focuses on respiratory care, sleep apnea therapy, oxygen therapy, wound care, and durable medical equipment.
• Role: Senior Consultant.
• Team size: 9
• Pega version: PEGA PRPC 8.X.
• Designed and implemented workflow solutions to reduce manual intervention and case-handling errors.
• Created activities and steps for implementing complex business logic.
• Extensively worked on decision rules and declarative rules for process automation.

RTOB (Real-Time On-Board) Application – Standard Chartered Bank.

• Digital onboarding application enabling customers to open accounts, apply for personal loans, and credit cards. Application processes various checks, including tax verification and risk assessment, through paper-based and electronic channels.
• Role: Senior Consultant.
• Team size: 9.
• Pega version: PEGA PRPC 8.X.
• Created and maintained Activities, Data Transforms, Decision Tables, Decision Trees, Declare Rules, and Business Rules.
• Integrated Pega applications with external systems using REST, SOAP, Connectors, Services, and APIs.

• Customer Origination System (COS), Standard Chartered Bank.

Supported the digital onboarding initiative for Standard Chartered Bank. Focused on improving real-time customer onboarding processes, and automating workflow capabilities across multiple channels and countries.

• Developed a web-based UI using the Spring MVC Framework and JSP, following web development best practices.
• Created and configured managing beans, JSPs, and related classes using the Spring Framework.
• Developed database-related business layer DAO operations using Hibernate.
• I wrote DAO classes using Hibernate, integrated with the Spring Framework.
• Implemented business logic components for customer onboarding workflows.