Ashok M
Bangalore
Summary
Diligent Quality Auditor with fair approach and strong attention to detail. Reduces errors and increases conformance by conducting thorough audits and routine reviews. Focused on helping root out systematic errors and improve consistency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SPS - Quality Auditor
AMAZON DEVELOPMENT CENTRE INDIA
Bangalore
02.2022 - Current
- Executing the transaction quality measurement framework for SPS associates serving multiple geographies and channels.
- Audit in a professional, ethical, and objective manner of contacts to ensure adherence to quality audit standards.
- Accurately execute auditing tasks in a timely manner to meet programmatic and operational needs.
- Display decision making aptitude based on audit guidelines and in ambiguous contexts.
- Identify root cause of defects and process improvement opportunities to enhance process efficiency, quality and Seller experience.
- Participate in calibrations and calibrate to quality outcomes.
Senior Selling Partner Support Associate
AMAZON DEVELOPMENT CENTRE INDIA
Bangalore
05.2019 - 01.2022
- Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Guide & help seller for completing onboarding formalities & train them on internal tools
- Handle various types of cases related to inbound shipment, product issues and customer complaints.
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review & suggest SOP changes required if any to the team basis input from category managers.
- Onboard new processes as per business requirement.
Senior Customer Service Associate
First Source Limited
Bangalore
08.2016 - 12.2018
- Have been a effective Customer Service Associate @ ADMIRAL GROUPS LIMITED One of the leading car insurance in UK.
- Dealing with complex queries & help customers to reconcile their problems by telephone or emails.
- Independently handling the car insurance queries for the UK region.
- Email management and timely response to customer queries.
- Acting as a Floor walk to the new joiners in the team
Education
Bachelor's of Commerce -
Indian Academy Degree College
Bangalore, India04-2017
Skills
- Standards Compliance
- Six Sigma methodology
- Continuous Improvement
- Root Cause Analysis
- Project Management
- Emotional Intelligence and People Skills
- Planning the business continuity and managing client relationships coherently
- Organizational Skills/Multi-tasking Ability
Affiliations
- Football and badminton.
- Trying local cuisines as well as fine dining.
- Gym
- Travel
Accomplishments
- Received Appreciation mails from clients for the extra efforts put in to complete the work on time, accuracy & for a clear cut communications.
- Working on unique projects, earning several industry accolade and receiving task-related honors.
Certification
- Certified Six Sigma Green Belt
- Excellence in Continuous Improvement Leadership Course (ECIL) Practitioner.
Timeline
SPS - Quality Auditor
AMAZON DEVELOPMENT CENTRE INDIA
02.2022 - Current
Senior Selling Partner Support Associate
AMAZON DEVELOPMENT CENTRE INDIA
05.2019 - 01.2022
Senior Customer Service Associate
First Source Limited
08.2016 - 12.2018
Bachelor's of Commerce -
Indian Academy Degree College
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