Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashok Narayanan

Chennai

Summary

Logistics and supply chain professional skilled in the improvement of supply chain operations to increase efficiency. Extensive background the field. Offering several years of experience in data collection, analysis and documentation. . Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Overview

3
3
years of professional experience

Work History

Sub Zonal Manager

shadowfax
Chennai
03.2024 - Current
  • Devised incentives schemes for employees in order to motivate them towards achieving organizational goals.
  • Identified potential opportunities for growth within existing markets.
  • Provided timely feedback on performance issues or challenges faced by regional teams.
  • Recruited, trained, and managed a team of regional sales representatives.
  • Established key performance indicators for tracking progress towards goals set out in the company's strategic plan.
  • Developed relationships with third-party carriers, negotiating contracts for competitive rates.
  • Investigated customer complaints regarding late deliveries or incorrect orders, working quickly to resolve any issues identified.
  • Monitored customer service performance metrics to ensure that targets were met or exceeded on a regular basis.

Station Manager

Delhivery
Chennai
04.2023 - 11.2023
  • Analyzed expenditures to create budgets for increasing profits and improving delivery of services.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Provided technical support for staff members in the use of computer systems related to the station's operations.

Team Leader

Delhivery
Chennai
07.2021 - 03.2023
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Education

Diploma in Information Technology - Information Technology

Kanada Sanga Higher Secondary School
Chennai
06-2016

Skills

  • Fleet Management
  • Distribution Services
  • Vendor Relationship Management
  • Customer Retention
  • Staff Scheduling
  • Work Planning
  • Team Oversight
  • Policy Implementation
  • Operating Procedures
  • Team Development

Languages

English
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Sub Zonal Manager

shadowfax
03.2024 - Current

Station Manager

Delhivery
04.2023 - 11.2023

Team Leader

Delhivery
07.2021 - 03.2023

Diploma in Information Technology - Information Technology

Kanada Sanga Higher Secondary School

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Ashok Narayanan