Ashok Priyadarshan
Chennai
Summary
- Successfully inculcated 15 employees who were on performance Improvement Plan, coaching and high dwell period by helping them to meet higher standards in the year 2023.
- Assisted in promoting five employees as mentors from my team. Also, aided five employees to be a part of Employee Proficiency Program (EPI).
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Willingness to take on added responsibilities to meet team goals.
- Worked on five major continuous improvement project (CI) in automation on the skill set (Merchant and Fulfillment by Amazon), which includes six sigma as a tool by minimizing 5000 bps in the year 2023.
- Generated 200 GEMBAs, by identifying and analyzing the business process which results in reducing critical defects.
- Coached approximately 60 employees in improving their performance metrics on various skill set as such Merchant, Fulfillment by Amazon, Incorrect information on detail page, brand registry, FBA financial transaction.
- Guided employees who struggled in live contacts (phone and chat ) to meet their targets by coaching them individually which increases overall team's performance.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Selling Support Supervisor (A)
Amazon Development Center
07.2020 - Current
- Owned a team of 25 employees in different skill set such as Merchant issue, Fulfillment by Amazon, Brand registry, Incorrect Information on Detail Page, FBA Financial Transaction team and coached them in setting priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Lead process improvement and problem solving effort to create standard procedure and escalation policies for the customer support team.
- Assisted employees both email and live contacts (phone, chat) by consistently establishing customer satisfaction ratings to meet the targets.
- Collaborated with other teams and assisted them to identify and resolve customer issues quickly and professionally.
- Created, prepared, and delivered reports related to metrics and quality for various departments.
- Monitored employee and customer interactions to assess quality of service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Seller Support Associate
Sutherland Global Services
09.2018 - 06.2020
- Supported sellers in various skills likewise brand registry, incorrect information on detail page, fulfillment by Amazon, FBA financial transaction by strengthening accounts through timely and clear communication.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Corrected seller accounts, detail page issue by enhancing platform experience.
Email Support
Embed Info Tech
10.2015 - 01.2018
- Analyzing and responding customer's specific features related to hardwares through email.
- Providing quicker solution depending on customer's level of needs.
- Dealt with escalation emails in higher proficiency.
Education
Bachelor of Engineering Technology - Electronics And Communications Engineering
PRIST UNIVERSITY
Tanjore06.2017
Skills
- Team Support
- Process Improvement Initiatives
- Project Support
- Customer Satisfaction
- Employee Performance Evaluations
- Operational Planning
- Business Documentation
- Microsoft Office excel
- Report Preparation and Analysis
- Microsoft Office word
Accomplishments
- Won many awards such as Seller Partner Support Gem award, Rising Star award, rewards and recognition.
- National winner in Adzap
- State player in Chess (runner up)
- State player in long jump (second place)
- State player in triple jump (third place)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Elementary (A2)
Timeline
Selling Support Supervisor (A)
Amazon Development Center
07.2020 - Current
Seller Support Associate
Sutherland Global Services
09.2018 - 06.2020
Email Support
Embed Info Tech
10.2015 - 01.2018
Bachelor of Engineering Technology - Electronics And Communications Engineering
PRIST UNIVERSITY
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