Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Ashok Raj M

Bangalore

Summary

IT professional with 9+ years of experience in various IT skills. Skilled in promptly resolving IT tickets and optimizing operations to enhance productivity. Proven ability to improve business ROI through reliable technical support and solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cluster Lead

HCL Technologies Ltd
Bangalore
04.2021 - Current
  • Tier 3 level support for Microsoft Windows BitLocker security management, provided support for Microsoft BitLocker encryption, advisory role in the prioritization of patch deployments, deployed Windows 10 OS and build version upgrades through SCCM, managed Windows patch updates using SCCM, led site operations, managing VIP users and ensuring smooth IT operations, monitored technical team performance and maintained high customer service standards.

Senior System Engineer

Seria Applied Research Pvt Ltd
Bangalore
08.2020 - 02.2021
  • Managed Active Directory, GPO, OU domain migrations, supported VIP and management users, providing Tier 2 and Tier 3 support, decrypted old tools and updated BitLocker on local machines, assisted in domain migration with scripts from local to global, provided RDS support in CST time zone for VIP users.

System Support Analyst

Indecomm Global Services
Bangalore
03.2020 - 07.2020
  • Supported Microsoft Office (2010, 2013, O365) and provided L3 incident support, managed Active Directory for user details, password resets, and domain IDs, provided remote support via Bomgar, SCCM, Landesk, and RDP.

System Engineer

ASAP Info System Pvt. Ltd
Bangalore
06.2018 - 01.2020
  • Offered software, hardware, and network support, and managed OS installations, resolved network problems and troubleshot LAN connectivity issues.

Desktop Support Engineer

Adecco India Pvt. Ltd
Bangalore
09.2015 - 12.2017
  • Remotely supported users via tools like Ammyy Admin, TeamViewer, and Bomgar, logged calls and managed tickets in eHelpdesk and CA Service Desk, installed business applications and managed IT asset inventory.

Desktop Support Engineer

Dynamic Solution
Chennai
08.2014 - 08.2015
  • Managed network infrastructure, and handled virus scans and removals, diagnosed and resolved hardware and software problems for desktops and laptops.

Education

Diploma in Computer Science Engineering -

Tirunelveli
05.2014

10th Grade -

St. Mary’s Higher Secondary School, Tirunelveli
04.2011

Bachelor of Computer Applications (BCA) -

Tamilnadu Open University (Correspondence)

Skills

  • Remote IT Support
  • IT Management & Asset Management
  • Tier 2 & Tier 3 Desktop Support
  • SCCM, FTP Server, AD, McAfee Server
  • Vulnerability Management
  • Microsoft Office Suite (2010, 2013, O365)
  • Bitlocker Management

Certification

Computer Hardware & Networking A+, 05/01/14 - 07/31/14

Languages

  • Tamil
  • English
  • Kannada

Websites

Timeline

Cluster Lead

HCL Technologies Ltd
04.2021 - Current

Senior System Engineer

Seria Applied Research Pvt Ltd
08.2020 - 02.2021

System Support Analyst

Indecomm Global Services
03.2020 - 07.2020

System Engineer

ASAP Info System Pvt. Ltd
06.2018 - 01.2020

Desktop Support Engineer

Adecco India Pvt. Ltd
09.2015 - 12.2017

Desktop Support Engineer

Dynamic Solution
08.2014 - 08.2015

Diploma in Computer Science Engineering -

Tirunelveli

10th Grade -

St. Mary’s Higher Secondary School, Tirunelveli

Bachelor of Computer Applications (BCA) -

Tamilnadu Open University (Correspondence)

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Ashok Raj M