ASHOK RAJ P S
Vulnerability Analyst
Chennai,TN
Summary
Qualified Vulnerability & Patch Analyst with training, certifications and experience to positively impact Information Technology operations. History improving usability, operational continuity and data protection using latest strategies. Analytical and technical professional with good problem- solving and project management abilities.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Senior Tech Support Specialist
Globus Medical India Pvt Ltd
Chennai
10.2021 - Current
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Performed minor maintenance on tools to improve security function and performance
- Simulated security breaches to test system safety and reliability and pinpoint vulnerabilities
- Distributed reports outlining vulnerability and trending analysis findings, aiding improvement strategies
- Configured tooling changes to prevent security breaches and improve network security
- Improved business internet security by determining system weaknesses and implementing robust software solutions
- Coordinated thorough security analysis to determine potential threats, documenting findings for analysis.
Manager - Business & IT Operations
Akrah Engeneering PTE Ltd
02.2018 - 12.2019
- Ensure that the project schedule fits the given timeline, executed according to contractual conditions within schedule and budget allocation
- Responsible for the coordination and interface with internal & external stakeholders, consultants & contractors for timely execution of all project activities
- Lead HR Services and cross-organizational project teams in the planning and implementation of benefits delivery administration solutions ensuring regional engagement
- Provide regional insights to the development of technology implementations and delivery model improvements
- Perform transactions as required to support the delivery of services
- Execute and/or oversee data management and transfer with vendors and internal customers.
Major Incident Manager
IMSI India Pvt Ltd
Chennai
08.2012 - 12.2014
- Chair Incident & Problem bridge calls
- Global deployments of assets such as servers, storages, network & security devices and various applications used by customer facing and corporate functions
- Set Incident priorities and choose escalation procedures in the due care of incidents
- Manage all high priority Incidents and Reviews open incidents for status and priority and determine any adjustments
- To ensure that Incident Report is circulated within 24 hours of incident closure, for management review & Collect all the RCA's for all P1 production incidents
- To perform periodic trending of incidents, promote recurring incidents to Problems
- Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
Team Lead
PCS Technologies
Chennai
02.2010 - 07.2012
- Responsible of managing operations in 24X7 environment and resourcing of team members for appropriate manning the IT
- Operations Centre
- Report Analysing using Intelliview & HP SM 7 tools
- Responsible for SLA breach expect HPI
- Responsible for achieving committed SLA
- Validating hardware & software requirements arising from the project based on the standard IT resource allocation procedure and facilitating the same without any impact to the business operations
- Handled a team of 35 plus L1 & L2 Engineers
- Resolving the problems by identifying the root cause and to provide
- Service Desk with information and advice on workarounds when available.
Network Administrator
Triesent Technlogies
Trichy
03.2007 - 02.2010
- Responsible for network evaluations, troubleshooting a variety of network problems, and implementing various software and hardware upgrades
- Provide network monitoring and assist Network Engineering in fault isolation and resolution
- Experienced with Cisco catalyst switches 29xx, 19xx and RSM and
- Cisco Routers 4000,3600,2600,2500
- Configured and serviced software across diverse equipment, including routers, servers and Firewalls
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations
- Responsible for using consolidated Event Management system to provide notifications/ escalations to service groups during service degradations and outages
- Operate, Monitor, Maintain and support
- Data Centre infrastructure equipment
Systems Administrator
Bhaarat Inspection Services
Trichy
07.2005 - 02.2007
- Installing and configuring new desktops and servers
- Perform troubleshooting OS problems both in servers and desktops
- Troubleshooting hardware and software problems
- Installing, configuring & administering Win 2000 professional, Win 2000 / WinEnterprise Server
- Sharing Folders, Planning and Assigning NTFS Permissions
- System
- Policies and, Hardware Profiles, Hard Disk Configuration for Fault
- Tolerance, Disk Mirroring and Backup the Data using BACKUP
- Devices,
- Creating User Accounts, Configuring User Profiles, Creating local and Global Groups, Managing Account and Domain Controller.
Education
M.B.A - Financial Management
Annamalai University
Chidhambaram, TN2016
M.Sc - Electronics
Thanthai Hans Roever
Perambalur, TN2005
B.Sc - Industrial Electronics
Christhuraj College
Tiruchirappalli, TN2003
HSC - Maths
E.R.Higher Secondary School
Tiruchirappalli, TN2000
SSLC -
Govt.Higher Secondary School
Tiruchirappalli, TN1998
Skills
- Vulnerability and Patch Management
- IT Security Operations
- Technology support
- IT Operations
- Major Incident Management
- Checkpoint Security
- Endpoint Central Cloud
- Rapid 7
- Network Administration
- Problem Management
- Asset & Vendor Management
- Service Desk
- System Administration
- Service Delivery
- Technical support escalations
Affiliations
CISSP (Pursuing)
Certification
- CISSP (Pursuing)
- ITIL
- CCNA
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Tech Support Specialist
Globus Medical India Pvt Ltd
10.2021 - Current
Manager - Business & IT Operations
Akrah Engeneering PTE Ltd
02.2018 - 12.2019
Major Incident Manager
IMSI India Pvt Ltd
08.2012 - 12.2014
Team Lead
PCS Technologies
02.2010 - 07.2012
Network Administrator
Triesent Technlogies
03.2007 - 02.2010
Systems Administrator
Bhaarat Inspection Services
07.2005 - 02.2007
M.B.A - Financial Management
Annamalai University
M.Sc - Electronics
Thanthai Hans Roever
B.Sc - Industrial Electronics
Christhuraj College
HSC - Maths
E.R.Higher Secondary School
SSLC -
Govt.Higher Secondary School
- CISSP (Pursuing)
- ITIL
- CCNA
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