ASHOK SIVASHANKAR
Hotel Manager
Ahmedabad,GJ
Summary
Seeking challenging assignments in Hotel Operations with growth oriented organizations in the hospitality industry
A professional with 20+ years of experience in hotel operations. Presently associated with The Four Points by Sheraton Ahmedabad, as Hotel Manager, Adept at handling day to day Hotel Operations in co-ordination with internal / external customers for smooth hotel operations. Competent in assessing and implementing effective guest relations with an aim to continuously improve the guest experience and consequently guest loyalty, repeat and referral business to the organization. Excellent communication, coordination, training and interpersonal skills along with strong problem solving abilities and key business acumen. Capable of operating both independently & in a team to manage large scale hotel operations.
Guest-oriented hotel manager offering more than 22 years of experience in hospitality. Self-starter providing valuable service to guests and other stakeholders. Successful management background at reputable hotels and resorts.
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
4
4
Languages
Work History
Hotel Manager
Four Points by Sheraton
05.2024 - Current
- Responsible for developing and implementing the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
- Responsible for ensuring operations meet the brand's target customer needs, driving employee satisfaction, focuses on growing revenues and maximizes financial performance
- Drive Guest Satisfaction
- Employee engagement and retention
- Work with revenue strategy team to drive topline revenue and profitability
- Upkeep and Maintenance of the Hotel
- Improve operational efficiencies
- Oversee the ongoing renovation
Director Of Operations
Sheraton Grand Chennai Resort & Spa
12.2021 - 05.2024
- Responsible for overall resort operations
- Drive Guest & Employee Experience at the resort
- Deliver targeted profitability
- Upkeep & Maintenance of the resort
- Owner liaison
- Positioned the Resort as #1 on TripAdvisor
- On Brand Service Delivery
- Won the Best Resort Award in Tamil Nadu in 2022
Director Of Rooms
The Sheraton Grand Hotel at Brigade Gateway
09.2018 - 12.2021
- Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
- Recruit, interview and train team members
- To ensure that the hotel is brand compliant
- Deliver memorable experiences to guests
- Achieved a score of 96% in associate engagement survey
- Delivered a growth of 6% in guest satisfaction
- Delivered a growth of 35% in Laundry revenue
- Achieved a score of 97.5% in brand audit
- Achieved a score of Highest Intend To Recommend for Q2
Rooms Division Manager
The Courtyard & Fairfield ORR
08.2017 - 08.2018
- Functions as the strategic business leader of the property's Rooms Operations
- Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
- Works with department heads to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
- To ensures Rooms Operations meet the brand's standards, targets customer needs
- To ensures associate satisfaction
- Focuses on growing revenues and maximizes the financial performance of the department
- As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International
- Courtyard By Marriott achieved #1 ranking in Trip advisor ratings in 2017 and continues the same in 2018
- Fairfield By Marriott is at # 4 rank in Trip advisor ratings in 2018
- Fairfield By Marriott awarded recognized for highest staff satisfaction score in Q4 in 2017
- Overall 5 promotions within the Rooms Division in Q1 of 2018
- No 1 in check in experience in select service category
- No 1 in Staff service overall in select service category
- Awarded the Best Room Division operations for the year 2017
- Achieved a score of 99% in Brand Standard Audit for Fairfield for the year 2018
- Achieved a score of 97% in Brand Standard Audit for Courtyard for the year 2018
Front Office Manager
The Westin Hyderabad Mindspace
08.2014 - 08.2017
Assistant Front Office Manager
The Westin Hyderabad Mindspace
04.2012 - 07.2014
Duty Manager
The Westin Hyderabad Mindspace
01.2011 - 04.2012
Duty Manager
The Lalit
01.2010 - 12.2010
Assistant Front Office Manager
Chelsea Gardens Hotel Apartment
09.2008 - 01.2010
Duty Manager
Taj Residency
12.2006 - 08.2008
Front Office Supervisor
Taj Residency
03.2004 - 12.2006
Front Office Assistant
Taj Garden Retreat
03.2003 - 02.2004
Associate
Hotel Hyson Heritage
07.2001 - 08.2002
Education
B. Sc. - Hotel Management
Bharatiar University
Pre – Degree - Science
Calicut university
S.S.L.C - undefined
Silver Hills High School
Skills
Office and staff streamlining
Career Conspectus
A professional with 20+ years of experience in hotel operations. Presently associated with The Four points by Sheraton Ahmedabad, as Hotel Manager, Adept at handling day to day Hotel Operations in co-ordination with internal / external customers for smooth hotel operations. Competent in assessing and implementing effective guest relations with an aim to continuously improve the guest experience and consequently guest loyalty, repeat and referral business to the organization. Excellent communication, coordination, training and interpersonal skills along with strong problem solving abilities and key business acumen. Capable of operating both independently & in a team to manage large scale hotel operations.
Personal Information
- Passport Number: M 6197577
- Passport Date Of Issue: 02/17/15
- Passport Place Of Issue: Hyderabad
- Passport Expiry Date: 02/16/25
- Date of Birth: 07/18/80
- Marital Status: Married
Reading , Cricket
In my free time I love to read and to play the game of Cricket.
Timeline
Hotel Manager
Four Points by Sheraton
05.2024 - Current
Director Of Operations
Sheraton Grand Chennai Resort & Spa
12.2021 - 05.2024
Director Of Rooms
The Sheraton Grand Hotel at Brigade Gateway
09.2018 - 12.2021
Rooms Division Manager
The Courtyard & Fairfield ORR
08.2017 - 08.2018
Front Office Manager
The Westin Hyderabad Mindspace
08.2014 - 08.2017
Assistant Front Office Manager
The Westin Hyderabad Mindspace
04.2012 - 07.2014
Duty Manager
The Westin Hyderabad Mindspace
01.2011 - 04.2012
Duty Manager
The Lalit
01.2010 - 12.2010
Assistant Front Office Manager
Chelsea Gardens Hotel Apartment
09.2008 - 01.2010
Duty Manager
Taj Residency
12.2006 - 08.2008
Front Office Supervisor
Taj Residency
03.2004 - 12.2006
Front Office Assistant
Taj Garden Retreat
03.2003 - 02.2004
Associate
Hotel Hyson Heritage
07.2001 - 08.2002
Pre – Degree - Science
Calicut university
S.S.L.C - undefined
Silver Hills High School
B. Sc. - Hotel Management
Bharatiar University
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