Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashok  Swan

Ashok Swan

Hospitality Consultant
New Delhi

Summary

Focusing my attention to continuously developing versatile professional skills to handle Global competition and making it possible to achieve. And also to apply my experience for benefit of the organization and thereby rise up the organization's hierarchy. Responsible for effective and efficient operations of restaurant in confirmation of companies standard specification and procedures, and aiming, achieving top & bottom line targets. . Do competition & business potential analysis, lay out sales and marketing strategies and sales targets. . Experienced in employee scheduling, inventory control and sales analysis. . Monitor compliances of standard operations procedure, service & product standards compliance, customer evaluation and sale trends. . Successful with staff development. . Strong ability to execute based on strategic objectives. . Do all liaison work with regard to licenses and other statutory requirement. Adaptable Hospitality Specialist with 22 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.

Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work History

Hospitality Consultant

Self Employed
New Delhi
01.2017 - Current
  • Consultation for opening new properties, Menu Planning, Budgeting, Staff
  • Hiring , Equipment, P&L, Operation, Vendor
  • Management, Marketing.
  • Developed and executed strategies to improve customer experience in hospitality settings.
  • Developed and executed strategies to improve operational efficiency.
  • Negotiated with vendors to reduce costs and improve quality of services.
  • Trained and supervised staff to provide highest level of customer service.

GENERAL MANAGER

HOTEL HARRISON PALACE
Biratnagar
04.2016 - 10.2016


  • Inventory Management
  • Customer Relationship
  • Budgeting and P&L
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

HILLTAKE RESORT SANGA
Kathmandu
03.2014 - 11.2015
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed budget implementations, employee evaluations, and contract details.

Operations Manager

CAFE BLUE TOMATO
NEW DELHI
01.2013 - 01.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.

Restaurant Manager

UMMAMI , SIESTA
Gurugram
01.2011 - 01.2012
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Operations Manager

Antex-KOPRAN
New Delhi
01.2009 - 01.2011
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Restaurant Supervisor

ALURA RESTAURANT
JODHPUR
01.2004 - 01.2008
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.

F&B Assistant

HOTEL INTERCONTINENTAL, PARK ROYAL
NEW DELHI
01.2003 - 01.2003
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

F&B Assistant

HOTEL LE MERIDIAN
NEW DELHI
01.2000 - 01.2002
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

3 Years Diploma - Hotel Management

National Council For Hotel Management
Chandigarh
07.1996 - 05.1999

Skills

    Customer support

undefined

Timeline

Hospitality Consultant

Self Employed
01.2017 - Current

GENERAL MANAGER

HOTEL HARRISON PALACE
04.2016 - 10.2016

General Manager

HILLTAKE RESORT SANGA
03.2014 - 11.2015

Operations Manager

CAFE BLUE TOMATO
01.2013 - 01.2014

Restaurant Manager

UMMAMI , SIESTA
01.2011 - 01.2012

Operations Manager

Antex-KOPRAN
01.2009 - 01.2011

Restaurant Supervisor

ALURA RESTAURANT
01.2004 - 01.2008

F&B Assistant

HOTEL INTERCONTINENTAL, PARK ROYAL
01.2003 - 01.2003

F&B Assistant

HOTEL LE MERIDIAN
01.2000 - 01.2002

3 Years Diploma - Hotel Management

National Council For Hotel Management
07.1996 - 05.1999
Ashok SwanHospitality Consultant