ASHOK TARAVATH

• Growth Path: Key Result Areas:.
• Instrumental in getting OEM and Insurance tie ups.
• Establishing end to end operational workflow for Franchisee Development.
• Creation of Franchise sales deck.
• Conducted webinars to prospective Franchisee Owners.
• Creation of RoI for all Franchisee Models in detail.
• Identifying the jobs to be undertaken in each franchise model.
• Identifying tools for each Franchisee.
• Coordination with the Supply Chain and Training department.
• Coordination with the Operations and Insurance Department.
• Coordination with the Digital Marketing team.
• Steering diverse responsibilities, including strategy planning & execution, new initiatives & operations across various stints with the GSG.
• Overcoming complex business challenges and making high-stakes decisions using experience-backed judgment, strong work ethic & irreproachable integrity.
• Refined organizational structure to consolidate, streamline and delineate necessary functions.
• Developed quarterly business plans to evaluate cost projections.
• Collaborated with Operations and Supply Chain to develop and implement recommendations for service improvement.
• Negotiated and drafted contracts with business partners, clients and vendors, saving company over INR5 lakhs per Franchise.
• Furthered brand awareness through Marketing and Content management.
• Oversaw business-wide changes to modernize procedures and organization.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Led team of 5 other leaders reporting to Board of Directors.

• Growth Path: Key Result Areas:.
• Coordinating with all leading OEMs/IAM /Insurance Companies @ the CXO/Sales Head/Analytics Head level to display data intelligence; directing the conceptualization & implementation of competitive strategies for generating sales, managing sales scorecard, developing as well as expanding market share towards the achievement of revenue & profitability targets.
• Played a key role in increasing the business in revenue by 400% and Increased the number of clients 3 folds in a span of 24 months
• Performing sales forecasting and competitive analysis to determine accurate performance levels and need for growth into current and additional vertical markets and product categories.
• Analyzing pipeline and leading data, delivering periodic reporting to the sales teams providing key business insights: typical reporting relates to Demand Generation, Pipeline Forecast and Trends, Conversion Rates, Target Account, and Market Segmentation.
• Steering diverse responsibilities, including strategy planning & execution, new initiatives & operations across various stints with the group.
• Overcoming complex business challenges and making high-stakes decisions using experience-backed judgment, strong work ethic & irreproachable integrity.
• Providing customized solutions around data to help the stakeholders grow; coordinating with product team to customize or deliver the exact requirements of the client.
• Attending various automotive seminars to stay in touch with the key stakeholders; building relationships with all the clients to upsell the product.
• Managing the sales & operations team of 25 people; responsible for P&L for the company.
• Initiating & developing relationships with key decision makers in target organizations for business development.
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Analyzed business needs while soliciting customer feedback for process improvements.
• Hired and directed teams to achieve daily and long-term operations and business goals.
• Provided documentation of all processes to comply with regulations and company policies.
• Directed staff and managed annual capital budget.
• Trained and managed team of developers and discussed issues to provide resolution and apply best practices.

• A Solera Group Company) Mumbai, Bengaluru & Gurugram, Haryana Growth Path:

As Country Head – Sales and Technical Support

● Successfully managed Audatex Business (Sales) for the country to contribute 60% of the country revenue

● Liaised with OEM/Insurance Partners, primarily, AUDI, BMW, MB, Skoda, VW, Mahindra, TATA, Honda for Business Development; provided Value Proposition to all the concerned stakeholders

● Contributed towards 60% of the country revenue

● Building relationships with OEM and pitch on upselling and cross-selling

● Managed 4 Zonal Managers and 9 CSM’s PAN India, and motivated them to perform the Solera Way

● Participated in Solera activities and growing with the same

● Set up the technical support department- managed 1 technical trainer and 2 support executives

● Answered 94% of queries in same call

As Regional Head (Sales & Support) – South & West

● Supervised the entire West and South Business

● Successfully managed 4 Zonal Head (2 in West and 2 in South) and indirectly manage 10 RM.s to motivate them to perform the Solera Way

Responsibilities

• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Developed individualized plans to help customers reach goals within predetermined timelines.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.

● Liaised with major manufacturers like Maruti, Ford, Tata, Hyundai and Mahindra and prepared a journey plan to increase awareness and numbers; conducted various marketing events, displays, campaigns to increase foot fall @ dealerships for leasing

● Successfully managed 3 teams – Sales Support, Customer Care and Client Acquisition and a team of 6 executives which includes a Team Leader

● Steered efforts in managing quotes and after-sales support activity PAN India for the sales team which consists a 25 member team all over India

● Created multiple processes with regards to the current system which helped reduce TAT

● Started the concept of weekly meeting within the team and introduced various reports

● Played a key role in setting up the call center software and also getting the IVR up and running

● Coordinated internationally with ALD International Team; worked on various RFI/RFP pertaining to

International Clients

● Introduced many processes-like new formats for termination, CRM, Voice Logger, Call Center Software and toll free number

● Increased the manpower from 4 to 15 executives

• Developed and maintained courteous and effective working relationships.
• Oversaw daily operations to ensure high levels of productivity.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.

• Handling a Team of Talent and Candidate Managers along with 18 guys.
• Get huge clients on board so that we can recruit talents for them.
• Co Ordinate with the candidates and the clients to ensure smooth flow.
• Regular usage of job boards by using Boolean searches
• Working hand in hand with a couple of Brokers in US. Get the files moving and seeing to it that the conditions are met
• Working out deals with the lenders and other agencies
• Working with huge corporates to sell our check guarantees.
• Coordinating with our Customer Service Department to ensure smooth flow
• Change the paradigm of check guarantee selling over phone
• On hand experience of Telemarketing for our representatives in US.
• Coordinating with the VP in US and the reps to ensure smooth work flow
• Taking escalated calls and handling my team
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
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• Telemarketing to residential customers in US to sell long distance connections.
• Working under pressure oriented situations
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

· Managing a workshop for quick service.

· Conducting various road shows, marketing to sell services

· Ensuring Total Customer Satisfaction

· Increased the vehicle inflow from 30 to 150 vehicles per day

· Handling the workshop in a profitable manner

· People management. (Supervisor-1, Service Advisors -4,Mechanics-35)

• Completed minor preventative maintenance and mechanical repairs on equipment.
• Developed team communications and information for meetings.

• Handling Customers from all over Kerala
• Was also involved in upselling to the existing customers
• Ensuring Total Customer Satisfaction
• Set a new way of delivery of vehicles
• Worked under tremendous pressure oriented situations
• People management. (Service Advisor-1, Mechanics-15)
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• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Kept team members on task with hands-on supervision and coaching.
• Implemented preventive, corrective and predictive maintenance policies.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.