Ashok Tiwari

• Supports Customers and merchants with all claim related inquiries, both fraud and non fraud.
• Assess liability and performs transaction recoveries for fraud claims and payment disputes across a number of different claim types, including Debit card, etc.
• Assist customers who have been potential victims of fraudulent or unauthorized activity on their accounts.
• Recover claims by processing disputes and decisions as per pre-arbitration received from merchant banks.
• Manages and reconciles settlement process for end-to-end claim life cycle.
• Analyze cases and process charge-offs for losses.
• Analyzing and validating the customer data on the Hogan tool to identify the potential customer.
• ATM Debit Card and Claims, Investigating the fraud and analyzing the information given by customer.
• Issuing charge backs after thorough investigation on dispute claims.

Home Lending Research Support:

• Performed the role of quality analyst.
• Reviewed integrated application management cap sheets in ICMP.
• Identified relevant decisions.
• Recorded data on the tracking template.
• Conducted QC reviews on 100% of the review population.
• Conducted second-level reviews on 100% of initial reviews.
• Applied procedures to WFHM owned, Bank & private, FHA, FHLMC, FNMA, VA, USDA, NACA, and CHA loans.
• Identified customers affected by systematic issues detected in the bank's system.
• Determined necessary actions to address the impact on the customers.

Income Analysis Tool (IAT):

• Analyzing the US Tax Returns (1040, 1065, 1120S and 1120) for income spreading.
• Income spreading for the borrower as per the bank guidelines through tax returns.
• Helping underwriters in income spread.
• Analyzing of individual income provided by the bank.
• Validation and calculation of customer’s available income that can be qualified for loan.