Ashoka A
Hotel Management
Bengaluru
Summary
Coordinated Manager with more than 9 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
10
10
years of professional experience
Work History
Hotel Manager
Daasta Hotels and Resorts
01.2016 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Skills
Office and staff streamlining
Guest accommodations
Guest services management
Guest experiences
Cash handling
Special event coordination
Strategic planning and analysis
Social media networking
Vendor interaction
Staff supervision
Rooms division management
Account administration
Employee scheduling
Marketing
Hospitality
Staff training
Property management systems
Employee development
Interpersonal communications
Guest complaint resolution
Food and beverage operations
Revenue generation
Staff training and development
Promotions
Timeline
Hotel Manager
Daasta Hotels and Resorts
01.2016 - Current