Ashoka A
Hotel Management
Bengaluru
Summary
Coordinated Manager with more than 9 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
10
10
years of professional experience
Work History
Hotel Manager
Daasta Hotels and Resorts
01.2016 - Current
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided exceptional service and assistance to guests upon check-in.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Skills
Office and staff streamlining
Timeline
Hotel Manager
Daasta Hotels and Resorts
01.2016 - Current