Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies
Hobbies
Generic

Ashoke Kulandaivel

Senior Product Manager/PKI Architect
Chennai

Summary

Senior Product Manager/PKI Architect with 15 years taking Security and Cloud products from concept to market. Specializing in IT market products with willingness to learn and adapt to any field.Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Senior Product Manager/PKI Architect

AppViewX Pvt Ltd
Chennai
11.2019 - Current
  • Created product positioning strategies designed to achieve optimal market penetration.
  • Developed marketing plans and strategy to promote specific products to target demographics.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Defined plans for Roadmap items and ensured the committed items per Sprint was delivered by the team.
  • Ensured proper tracking for items with cross functional team dependency and managed product delivery and bringing in the essential teams together.
  • Captured Customer asks and prioritized items based on capacity planned for delivery.
  • Created security policies and workflows to enforce secure management of keys and key vaults
  • Support Product launch and ensure teams are aligned with the Product strategy and the right message is conveyed.
  • Defined the security map and design stores for Auto Enrolment proxy used in migration of Digital Certificates and auto enrolment.
  • Managed designing and PKI consulting for key integration items in Appviewx
  • Setup timelines, plan SOWs and technical plans for efficient implementation of PKI infrastructure.
  • Handled and manage escalation services support and identified resources for product delivery
  • Discuss and lead monthly delivery calls and review client requirements and enable delivery of services.
  • Set KPIs and enable and motivate team performance.
  • Handled resource management: identify and coordinated resources as per project requirement and enabled deliver by due dates
  • Consulted projects to handle verify and protect the identity of each party for client-server or network fabric transactions throughout data exchange sessions.

Technical Mananger/Consultant

HCL Ltd
Chennai
03.2015 - 11.2019
  • Managed Service delivery,consulting and drove end to end Key factor cloud migration for Unilever
  • Setup timelines and technical plans for efficient delivery of services.
  • Managed Team operations and technical consultation to maintain the Unilever PKI infrastructure
  • Handled and manage escalation services support and identified resources for product delivery
  • Discuss and lead monthly delivery calls and review client requirements and enable delivery of services.
  • Handled resource management: identify and coordinated resources as per project requirement and enabled deliver by due dates
  • Consulted projects to handle verify and protect the identity of each party for client-server or network fabric transactions throughout data exchange sessions.
  • To meet industry-standard practice for establishing federation of networks and estates between trusted business partners and to build strategic relationships.
  • Helped client in defining vendor service requirements and identifying the right vendor service for Unilever.
  • Responsible for implementing CES/CEP role to enroll users logging from non-managed machines
  • Suggested and helped implement credential roaming to solve the issue of multiple user certificates, losing key pair and DPAPI issues.

Associate Consultant

Mindtree Ltd
10.2011 - 03.2015
  • Be responsible for supporting multiple applications and delivering quality support to end users.
  • Ensure that the issues raised by the customer are solved at 100% accuracy, maintaining the Support SLA
  • Maintain knowledge base/troubleshooting documentation, system monitoring and compliance/audit documents related to audit logs, user privileges and permissions.
  • Involve in functional testing for the application patch update and OS Patch updates, and ensure the processes are documented and complete
  • Self-motivated, good planning skills and the ability to work independently, be adaptable to change and varied working hours (24/7 shift is a prerequisite)
  • Participate in all the project related activities with other IT teams; thereby attain better understanding of the new releases, enhancements.
  • Improved performance, hiring practices and management systems to facilitate success of client's organization.
  • Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.

Customer Support Engineer

Odyssey Pvt Ltd
Chennai
08.2008 - 09.2011
  • Manage and maintain the Snorkel Server which runs on Linux platform.
  • In charge of Digital Certificate Authentication, Digital Signature enabled transactional process and monitoring Network issues.
  • Server to Server authentication and managing issues in regard with Linux.
  • Responsible for testing each individual console and provide a detailed report on the bugs experienced in client environment.
  • Collect feedback from client and provide detailed analysis on areas to be developed.
  • Responsible for successful implementation and working of the product in Client's place.
  • Working as on site Application Support Engineer for Indian Overseas Bank.
  • Responsible for setting up IOB web servers by installing Apache 2.2 with proxy enabled and administering Apache-tomcat server.
  • Completely responsible for distribution and management of Digital Certificates and Digital Signatures in IOB.

Customer Service Representative

Sutherland Ltd
Chennai
08.2006 - 07.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.

Education

Bachelor of Information Technology - Information Technology

ANNA UNIVERSITY
Chennai,India
06.2002 - 07.2006

Skills

Leader, Team player and effective communicatorundefined

Certification

ITIL V3 Foundation

Timeline

Senior Product Manager/PKI Architect

AppViewX Pvt Ltd
11.2019 - Current

Managerial Excellence Champ - Franklin Covey

10-2019

ITIL V3 Foundation

08-2019

Technical Mananger/Consultant

HCL Ltd
03.2015 - 11.2019

Associate Consultant

Mindtree Ltd
10.2011 - 03.2015

Customer Support Engineer

Odyssey Pvt Ltd
08.2008 - 09.2011

Customer Service Representative

Sutherland Ltd
08.2006 - 07.2008

Bachelor of Information Technology - Information Technology

ANNA UNIVERSITY
06.2002 - 07.2006

Hobbies

  • Cyber Security topics -Latest cybersecurity trends
  • Evolving Technologies - Latest Technologies and conceptual
  • Road Trips - Love going on road trips ad exploring the world

Hobbies

  • Cyber Security topics -Latest cybersecurity trends
  • Evolving Technologies - Latest Technologies and conceptual
  • Road Trips - Love going on road trips ad exploring the world

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Ashoke KulandaivelSenior Product Manager/PKI Architect