ASHOKKUMAR R
Chennai
Summary
Dynamic operations manager with a proven track record at Delhivery Ltd, excelling in performance monitoring and strategic planning. Successfully enhanced productivity through policy implementation and logistics management, while fostering team collaboration and motivation. Recognized for improving employee morale and streamlining processes, driving operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cluster Manager
Shadowfax Technologies Limited
Chengalpattu
07.2025 - Current
- Managed team operations across multiple locations to ensure efficient service delivery.
- Coordinated logistics and supply chain activities to optimize resource utilization.
- Implemented standard operating procedures to enhance operational consistency and quality.
- Trained new staff on company policies and best practices for high performance.
- Monitored performance metrics to identify areas for improvement within the cluster.
- Led regular team meetings to discuss goals, progress, and operational strategies.
- Developed action plans for addressing challenges in service management and execution.
- Implemented strategies to improve productivity, efficiency and quality of service delivery in the cluster.
- Identified training needs of staff within the cluster and implemented appropriate development plans accordingly.
Manager of Operations
Delhivery ltd
09.2024 - 04.2025
- Supervised a team of 30 associates in the efficient management of the distribution center.
- Managed team of 30 employees, conducting performance evaluations and facilitating professional development.
- Developed and implemented operational policies and procedures to enhance productivity.
- Collaborated with team leaders on quality audits.
- Created and managed budgets for operational departments and monitored progress against goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Investigated customer complaints related to product and service quality or delivery issues.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Hired and onboarded team members to meet immediate and expected demand.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Improved morale and management communication by creating employee recognition and rewards practices.
Team Leader
Delhivery ltd
08.2018 - 08.2024
- Facilitated training sessions for new employees on company policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Conducted regular performance reviews to assess individual team member progress.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Education
B.Tech/B.E. -
Dhanalakshmi Srinivasan College of Engineering
Chennai01.2015
High School Diploma -
Arulmigu TirupuraSundari Amman Polytechnic College
Tirukkalukundarm05-2010
Skills
- Performance monitoring
- Strategic planning
- Documentation and reporting
- Policy implementation
- Logistics management
- Supply chain management
- Time management
- Problem-solving
Languages
- English
- Tamil
- Hindi
- Telugu
Total Work Experience
6 Years 6 Months
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Cluster Manager
Shadowfax Technologies Limited
07.2025 - Current
Manager of Operations
Delhivery ltd
09.2024 - 04.2025
Team Leader
Delhivery ltd
08.2018 - 08.2024
B.Tech/B.E. -
Dhanalakshmi Srinivasan College of Engineering
High School Diploma -
Arulmigu TirupuraSundari Amman Polytechnic College