ASHOK KUMAR S
COIMBATORE
Summary
- Experienced banking professional with 10+ years of sales expertise. Demonstrated ability to maintain high customer satisfaction levels through analytical and interpersonal skills. Proven track record of achieving net promoter score goals.
- Seeking a strategic Position where my leadership, Strategic planning, operational effectiveness and business development skills will be fully utilized.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager-Employee Banking
Kotak Mahindra Bank
Coimbatore
05.2023 - Current
- Managed the Corporate Salary Accounts(employee banking) of major corporate clients.
- New to bank acquisition and exploring upsell opportunities in the existing books.
- Responsible for the overall team's cross-sell and upsell performances.
- Implemented promotional campaigns aimed at increasing sales volume and profitability among existing accounts.
- Conducted regular customer visits and presented new product offerings.
- Monitored customer satisfaction levels and addressed any issues or concerns in a timely manner.
- Addressed client questions and resolved complaints related to products, services and accounts.
Branch Manager-Branch Banking
Ujjivan Small Finance Bank
Coimbatore
08.2021 - 05.2023
- Responsible for the day-to-day operations of a branch office.
- By managing staff, hiring, training, and supervising staff, including assigned job duties, performance plans, and goals.
- Handling customer complaints and inquiries, and providing guidance to help meet customers' concerns (Delivering customer service).
- Generating and developing new business strategies to attract new customers and to retain existing ones.
- Achieving sales goals by setting and working towards sales targets, and developing strategies to improve sales performance.
- Complying with applicable laws, regulations, and policies.
Relationship Manager-Employee Banking
0.5Bn FinHealth Pvt Ltd(Formaly Yelo Payments Bank)
Coimbatore
02.2020 - 01.2021
- Acquisition of corporate employee banking relationship, while sourcing new salary accounts, and cross-sell products to all employees.
- Responsible for salary credits in M1, all opened new accounts, and focused on month-to-month incremental value.
- Responsible for all kinds of banking services to salaried customers.
Deputy Manager(Employee Banking)
Axis Bank Ltd
Bangalore
04.2014 - 12.2019
- Identify corporate sales (employee banking) opportunities for both the bank and third-party products by acquiring new customers and building new relationships.
- Consistently meet and surpass monthly sales targets set by the organization.
- Record and track all engagement activities through the CRM system.
Education
MBA - Sales And Marketing Education
SMI Business School
Bangalore04-2014
BBA - Business Management
Kongu Arts & Science College
Erode04-2012
Skills
- Good in Teamwork
- Accurate Cash Management
- Customer Engagement
- Analytical Problem Solving
- Time Management
- Good in communication
Languages
Tamil
First Language
Certification
- Insurance Regulatory Examiners Society Membership- IRES(Insurance Regulatory Examiners Society).
Accomplishments
- Received certificate Top 5 list-highest salary accounts sourced month on month 2024.
- Received Certificate 100% Team activations on all cross sell products.
- Received Certificate for Top 5 list performance Key account manager category.
Timeline
Senior Key Account Manager-Employee Banking
Kotak Mahindra Bank
05.2023 - Current
Branch Manager-Branch Banking
Ujjivan Small Finance Bank
08.2021 - 05.2023
Relationship Manager-Employee Banking
0.5Bn FinHealth Pvt Ltd(Formaly Yelo Payments Bank)
02.2020 - 01.2021
Deputy Manager(Employee Banking)
Axis Bank Ltd
04.2014 - 12.2019
MBA - Sales And Marketing Education
SMI Business School
BBA - Business Management
Kongu Arts & Science College
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