Skilled fashion consultant successful at providing first-rate customer service and personal shopping support. Familiar with customer needs and preferences.
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Senior Fashion Consultant
United Colors of Benetton
Raipur
05.2023 - Current
Reviewed stock availability online versus physical stores in order to ensure accuracy of information displayed on website.
Ensured store compliance with all relevant health and safety regulations.
Organized promotional events such as fashion shows and trunk sales.
Provided support during peak periods by managing queues at checkout counters or helping out with floor replenishment tasks.
Monitored customer satisfaction surveys and implemented corrective measures when needed.
Developed comprehensive training programs for new employees on product knowledge and customer service standards.
Performed regular visual merchandising duties, such as arranging displays, setting up mannequins, folding clothes.
Analyzed sales reports on a daily basis to identify best selling products and areas of improvement.
Conducted regular staff meetings to discuss upcoming promotions, changes in policies or procedures, customer feedback.
Maintained a high level of customer service through attentive listening and problem solving skills.
Advised customers on how to mix-and-match different items from the collection for various occasions.
Senior Retail Associate
Indian terrain
Raipur
09.2015 - 05.2023
Maintained accurate inventory records through regular cycle counts and stock takes.
Researched industry trends regularly to stay abreast of changes in the competitive landscape.
Developed promotional campaigns to increase sales volume and maximize profits.
Deputy Manager - Reconciliation (Ecommerce) at United Colors of Benetton IndiaDeputy Manager - Reconciliation (Ecommerce) at United Colors of Benetton India