Ashokkumar S N
Bangalore
Summary
To secure an instrumental role in Instrumentation Business, where I can continue to develop my skills alongside contributing to the growth of the business, while supporting the Company's mission. Armed with extensive experience in Chromatography Instrument services and customer management, working with industry leaders like Spincotech Pvt Ltd (Shimadzu Products)and Agilent Technologies, I aim to apply my wealth of knowledge and unique talent towards exceeding customer expectations and supporting organizational growth.
Over 24 years of experience in the servicing of Chromatography Instruments and obtaining businesses on spares and contracts. Veered multiple roles throughout the tenure working with industry leaders like Spincotech Pvt.Ltd and Agilent Technologies. Currently handling the role of Team Lead and International Trainer with Agilent Technologies in Bangalore, Delivered training in India,Singapore and Germany. Previously placed in different geographies including Tamil Nadu, Kerala, Karnataka, Maharashtra, Goa, and Gujarat while with Spincotech Pvt.Ltd. Strong skill set in training Engineers and Customers backed by successful attendance of multiple advanced training. Proficient in preparation of service related documents and conducting maintenance workshops. Experience in achieving targets set by companies on Spares & Preventive Maintenance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Leader
LABSOLUTIONS INSTRUMENTS AND CONSULTANCY
Bengaluru
03.2024 - Current
- Led service operations for laboratory instruments.
- Developed training programs for users on equipment handling and standard operating protocols.
- Managed resource allocation for timely delivery of PM and Calibration services.
- Coordinated maintenance schedules for laboratory equipment to ensure functionality.
- Implemented process improvements to enhance service efficiency and effectiveness.
- Coordinated with vendors to ensure timely delivery of services.
Field Support Engineer - Senior
Agilent Technologies
Bangalore
06.2016 - 01.2024
- Currently working with Agilent Technologies, Bangalore as Senior Field Support Engineer handling products of Chromatography division (LC, UHPLC, LCMS, GPC & Special Detectors) and delivering training for Special Detectors globally.
- Being Key Account Lead, supporting Sales and Service / Spares Division team with Business growth in key customers in South Bangalore / Hosur Region.
- Main responsibility being generating leads for Analytical instruments, Spare and Comprehensive Contracts in Pharma,Chemical and Institutions.
- On technical front Handled and worked with various products in the Chromatography division like HPLC / UHPLC with Special Detectors (FLD, RID & ELSD), GPC / GC, LC MS products.
- Trained on all high end Agilent products mentioned above and Multi-vendor products (Shimadzu). Training Delivered in Germany, Singapore and India for 150 plus students.
- Won Multiple Spares and Maintenance Contracts in corporate companies like Apotex, Biocon, Micro labs and Strides.
- Delivered training for 30+ engineers annually for 5 years.
- Attended high end Agilent product training in Germany, Singapore and India.
Sr. Service Manager
Spincotech Pvt. Ltd
02.2001 - 06.2016
- Company Overview: Their plant is at Kyoto, Japan & they are the Market Leader in Chromatography products since 1871.
- I have been working in the Service Dept. of Chromatography Division of Spincotech Pvt.Ltd. handling Shimadzu HPLC/ LCMS /GPC.
- Generating business through Consumables & Preventive Maintenance Achieving the target set by the company on Spares & Preventive Maintenance contract year on year.
- Conducting internal training & maintenance workshops for customers.
- Training to Engineers - Induction training, Basics & Troubleshooting, On Job Training on the customer sites.
- Allocation of Service Calls to the engineers.
- Installation & Qualification of Shimadzu HPLC systems - Preparation of Qualification documents (DQ, IQ, OQ & PQ).
- Conducting Maintenance Workshops for customers - Preparation of Precautions SOP's for customers.
- Allocation of Preventive Visits to the Engineer; Attending Critical Calls.
- Their plant is at Kyoto, Japan & they are the Market Leader in Chromatography products since 1871.
- I had an opportunity to attend an Advance Training conducted by our principles in Singapore at Customer Support Centre on new Model Prominence.
- Also attended training for all models (LCVP Series, LC2010, Prominence, Nexera and Prominence I).
- Handled Bangalore Region with a group of 10+executives, handling the major corporate companies, majorly Apotex, Biocon, Micro labs, Strides Shasun and Mylan and achieved targets set by company year on year.
Education
D.E.C.E-Diploma - Electronics and Communication Engineering
Panimalar Polytechnic
Skills
- Traing delivery on high end instruments
- Handle LC, LCMS, HT GPC, GCHS multi brand (Shimadzu, Agilent and Waters)
Certification
Certified Trainer in Agilent Technologies for Liquid Chromatography products, Agilent Technologies
Accomplishments
- Successfully achieved the targets set by companies on Spares & Preventive Maintenance, resulting in elevated service efficiency and customer satisfaction.
- Established strong relationships with major corporate companies including Apotex, Biocon, Micro labs, Strides Shasun and Mylan, resulting in consistent client retention and repeat-service requests.
Projects
Chromatography Services - Conducting maintenance workshops and helping customer with SOP's to prevent repeated issues. Training engineers and customers including induction training, basic troubleshooting, and on-job training.
Hobbies and Interests
- Learning new technologies
- Listening Music
- Playing Cricket
Languages
- English
- Hindi
- Tamil
Timeline
Service Leader
LABSOLUTIONS INSTRUMENTS AND CONSULTANCY
03.2024 - Current
Field Support Engineer - Senior
Agilent Technologies
06.2016 - 01.2024
Sr. Service Manager
Spincotech Pvt. Ltd
02.2001 - 06.2016
D.E.C.E-Diploma - Electronics and Communication Engineering
Panimalar Polytechnic