Senior Test Engineer and Production Support Engineer (SRE) with 8+ years of experience in the Banking and Financial Services domain, specializing in Manual Testing, Production Support, Incident Management, SQL Validation, and ServiceNow Operations. Proven expertise in managing end-to-end testing activities, ensuring application stability, resolving production incidents, and supporting mission-critical banking applications within the ANZ Banking environment.
Currently working in the LSM Production Support Team, providing L2/L3 application support, monitoring SLAs, resolving complex production issues, and collaborating with business and technical stakeholders. Successfully resolved 400+ production incidents, developed a ServiceNow operational dashboard recognised by the Product Owner, and authored multiple Knowledge Base articles to improve operational efficiency and reduce resolution time.
Strong hands-on experience with PostgreSQL, ServiceNow, Confluence, JIRA, SQL, Teradata Studio, Splunk, Control-M, OpenShift, and Collate UI. Additionally experienced as a sole tester for ANZ Banking projects, managing the complete QA lifecycle including requirement analysis, test planning, System Testing, SIT, TVT, Regression Testing, defect management, and stakeholder reporting.
Passionate about continuous learning with certifications and training in TOSCA, Generative AI for Testing, APIs, and Automation Testing, aspiring to contribute to high-quality software delivery, operational excellence, and automation-driven transformation initiatives.