ASHPAK U. SHAIKH
Senior Finance Advisor
Bangalore
Summary
Versed in pacifying dissatisfied customers and utilizing effective listening skills. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Sr. Finance Advisor
1st Source Pvt Ltd.
11.2023 - Current
- Responsible for handling the UK clients to offer them deals that are suitable for their needs, and helping them save some pounds.
- Managed various types of accounts including high net worth individuals, small businesses, non-profit organizations, achieving positive results across diverse sectors of the economy.
- Reduced expenses for clients by identifying cost-saving opportunities within their current plans or recommending alternative options that better align with their needs.
Sr Customer Service Associate
Tech Mahindra (Amazon)
07.2022 - 10.2023
- Assisted customers with returns, exchanges, refunds, and other transactions as needed and Upheld quality control policies and procedures to increase customer satisfaction.
Galley steward
Princess Cruises
03.2020 - 12.2022
- Provided instructions to junior staff regarding safety protocols while handling food items.
- Maintained a clean and sanitary galley environment by following health guidelines and regulations.
Senior Guest Service Associate
ITC Fortune Acron Regina
09.2019 - 09.2020
- Educated guests regarding important property information and directions to different hotel areas.
- Welcomed large volume of guests and improved overall customer service and created reports on occupancy levels, sales figures, customer feedback surveys.
Guest Service Associate
Godwin Hotels
11.2016 - 09.2018
- Assisted guests with luggage storage or retrieval needs and collaborated with other departments to provide an excellent guest experience.
Education
Higher Secondary School - 12th Science
S.S.Samiti Higher Secodary school
01.2015 - 01.2016
Skills
- Corporate Processes and Procedures
- Customer Service
- Customer Relations
- Conflict Resolution
- Telephone Etiquette
- Interdepartmental Communication
Timeline
Sr. Finance Advisor
1st Source Pvt Ltd.
11.2023 - Current
Sr Customer Service Associate
Tech Mahindra (Amazon)
07.2022 - 10.2023
Galley steward
Princess Cruises
03.2020 - 12.2022
Senior Guest Service Associate
ITC Fortune Acron Regina
09.2019 - 09.2020
Guest Service Associate
Godwin Hotels
11.2016 - 09.2018
Higher Secondary School - 12th Science
S.S.Samiti Higher Secodary school
01.2015 - 01.2016
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