Ashraf K I
Kodagu
Summary
Dynamic professional with extensive experience in customer support at Technotask Business Solution, excelling in issue resolution and product knowledge. Proven ability to lead teams effectively, mentor junior staff, and enhance customer satisfaction through exceptional communication skills. Proficient in CRM software, ensuring accurate documentation and streamlined operations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
Technotask business solution
Mysore
05.2023 - 11.2024
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions in the company database accurately.
Health Care Assistant
Heaps
Mysore
12.2020 - 12.2022
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
Team Leader
World coin
Mysore
12.2018 - 10.2020
- Led team in executing daily operational tasks efficiently.
- Coordinated project timelines and ensured deadlines were met consistently.
- Mentored junior team members on best practices and procedures.
Education
Bachelor of Commerce - English Literature
Mangalore University
Madikeri 05.2019 - 09.2023
Skills
- Customer support
- Product knowledge
- CRM software
- Issue resolution
- Good communication
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Urdu
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Kannada
Proficient (C2)
C2
Timeline
Customer Care Representative
Technotask business solution
05.2023 - 11.2024
Health Care Assistant
Heaps
12.2020 - 12.2022
Bachelor of Commerce - English Literature
Mangalore University
05.2019 - 09.2023
Team Leader
World coin
12.2018 - 10.2020