Ashrith Shetty
Senior Product owner
Bangalore
Summary
Dynamic Senior Product Owner with a proven track record at eBay Inc., leveraging strategic visioning and data analysis to enhance customer experience. Spearheaded the migration to Genesys, optimizing workflows and increasing team efficiency. Skilled in Python programming and backlog prioritization, delivering market-leading products aligned with business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Product Owner
EBay Inc
03.2024 - Current
- Helped eBay stakeholders with managing and owning the Sprinklr application, which is a CXM tool used by our GCX and marketing team for the purpose of support and marketing.
- Helped with collaborating with developers to solve different problems and requirements as per business requests at particular cost and time efficiency.
- Helped with the migration of Sprinklr to Genesys to save revenue in both CXM and marketing.
- Helped create several dashboards, automated reports to get meaningful insights from customer support and marketing, collaborated with several internal teams to solve complex business problems.
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
- Improved user experience through regular collaboration with UX designers and incorporating feedback from endusers.
- Created and maintained comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
- Delivered market-leading products, ensuring alignment with overall business strategy and customer needs.
- Helped integrate LLM models to integrate chatbots using Agentic AI.
Senior Data Analyst
Hewlett Packard Enterprise
01.2023 - 03.2024
- Helped solve several business problems with data insights to overcome and achieve business requests.
- Helped get clear insights from storage, server, and networking components of HPE (Alletra, Nimble, and Aruba components) related to sales, revenue, bottlenecks, and gained good insights into business with the help of visualizing tools, using them to achieve more efficiency in business.
- Helped the customer support team by integrating Salesforce as a PO, supported customers all over the world seamlessly, and managed multiple releases as per business requirements.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
Product Analyst
Walmart
06.2020 - 02.2023
- Helped achieve several insights from Sam's Club and Walmart retail and e-commerce using several data analytics tools and visualization concepts.
- Helped integrate Genesys and Salesforce for the customer service team to assist several internal customers of both Windows and Mac, working for Walmart all over the world.
- Helped with several releases on these platforms, as per business requirements, as a PO.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Conducted comprehensive market research for better understanding of industry trends and competitor offerings.
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Ensured compliance with industry regulations by staying up-to-date on current standards and incorporating them into product designs as needed.
- Reduced customer support inquiries by creating comprehensive product documentation and user guides.
Cloud Engineer
Concentrix
06.2018 - 05.2020
- I worked in the Azure Billing and Subscription team, assisting end customers and internal employees with several issues related to the services provided on the Azure cloud (Server, Storage, and Networking).
- Used metrics to monitor application and infrastructure performance.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Championed the adoption of DevOps principles within the organization, driving increased collaboration between development and operations teams.
Education
M.SC in Computer Science And Machine Learning - Data Science, Machine Learning And AI
WOOLF
04.2001 -
Bachelor of Engineering - Mechanical Engineering
Mangalore Institute of Technology And Engineering
Mangalore 04.2001 -
Skills
Backlog prioritization
Certification
Certified scrum Product owner.
Timeline
Certified scrum Product owner.
08-2025
Senior Product Owner
EBay Inc
03.2024 - Current
Senior Data Analyst
Hewlett Packard Enterprise
01.2023 - 03.2024
Product Analyst
Walmart
06.2020 - 02.2023
Cloud Engineer
Concentrix
06.2018 - 05.2020
M.SC in Computer Science And Machine Learning - Data Science, Machine Learning And AI
WOOLF
04.2001 -
Bachelor of Engineering - Mechanical Engineering
Mangalore Institute of Technology And Engineering
04.2001 -
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