ASHRITHA B J
Assistant Manager - Operations & Scheduling
Shimoga
Summary
Dedicated Operations & Scheduling professional with 6+ years of experience in resource planning, meeting coordination, and process optimization. Proven track record in setting up scheduling frameworks, driving customer satisfaction, and ensuring efficient allocation of resources. Skilled in cross-functional collaboration, data-driven decision making, and building scalable scheduling processes for growth-focused organizations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Assistant Manager (Scheduling & Operations)
Brick&Bolt
01.2022 - Current
- Acted as a direct counterpart for the CBO, reporting to the Chief of Staff for scheduling and operational excellence.
- Established and optimized end-to-end scheduling processes for sales and operations teams, reducing overlaps and delays.
- Designed and implemented SOPs for customer meeting scheduling, ensuring consistent and high-quality experiences.
- Coordinated with multiple stakeholders (sales, operations, consultants, and customers) to ensure smooth scheduling and maximum utilization of resources.
- Managed calendar allocation and priority-based scheduling, aligning with business goals and client requirements.
- Conducted call monitoring and scheduling audits, preparing reports to track efficiency, cancellations, and customer satisfaction.
- Leveraged data analytics to measure scheduling effectiveness and identify opportunities for process improvement.
- Oversaw staffing, recruitment, and training, ensuring the team was well-versed in scheduling systems and tools.
- Resolved scheduling conflicts and escalations, maintaining high levels of customer satisfaction and operational efficiency.
- Handled direct website calls, scheduled client meetings, and achieved top conversion rates.
- Ensured seamless coordination between callers and the sales team for maximum lead conversion.
- Tracked daily performance metrics, analyzed call outcomes, and implemented strategies to increase conversion.
- Ensured timely scheduling of meetings between clients and the sales team, maintaining a high follow-up success rate.
Senior Operation Analyst
Rupeek Fintech, OMT (Order Management Team)
01.2018 - 01.2022
- Coordinated transaction scheduling and resource allocation for loan disbursement operations.
- Handled escalations and SLA-based tasks, ensuring timely execution of scheduled activities.
- Managed risk transactions, collaborating across functions for faster resolution.
- Optimized split movements during transactions, increasing client-handling capacity.
Education
Bachelor of Engineering - Computer Science
Jyothi Institute of Technology
01.2018
Pre-University Board - undefined
Government PU College, Thirthahalli
Thirthahalli01.2014
Secondary School Leaving Certificate - undefined
Sahyadri School
Thirthahalli01.2012
Skills
Skills & Strengths
Scheduling & Resource Management: Calendar Planning, Meeting Coordination, Priority Allocation, SLA Management
Operations & Strategy: Process Design, SOP Development, Quality Monitoring, Risk Handling
Analytics & Tools: Data Analysis, MS Office, CRM & Scheduling Tools
Soft Skills: Stakeholder Management, Communication, Conflict Resolution, Team Leadership
Interests
Crafting, Cooking
Timeline
Assistant Manager (Scheduling & Operations)
Brick&Bolt
01.2022 - Current
Senior Operation Analyst
Rupeek Fintech, OMT (Order Management Team)
01.2018 - 01.2022
Pre-University Board - undefined
Government PU College, Thirthahalli
Secondary School Leaving Certificate - undefined
Sahyadri School
Bachelor of Engineering - Computer Science
Jyothi Institute of Technology