Ashton Pointer
Muncie
Summary
Dynamic professional with extensive experience in technical and logistical support roles, notably with the IN Army National Guard Joint Forces Headquarters. Excelled in desktop support, system administration, and streamlining operations, demonstrating leadership and technical proficiency. Skilled in software installation and ticket management, significantly enhancing service support efficiency.
Overview
10
10
years of professional experience
Work History
Order Fillers/Wholesale and Retail Sales
Walmart Distribution Center
06.2017 - Current
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Complete assigned orders to me which were a collection of stackable items that were ordered through each store in the cold and dry areas of the warehouse.
- Transport myself and 2 pallets, via center machine rider, through the assigned facility room, where I would be told, by headset, what items too stack.
- Maintain cleanliness and replace the battery on a daily routine in order keep up time management and less setbacks for the company.
Multichannel Transmission Operator-Maintainer
IN Army National Guard Joint Forces Headquarters
12.2015 - Current
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Operated and maintained equipment that communicated through more than one channel.
- Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit
- Installed, and performed strapping, restrapping, preventive maintenance checks and services at a unit level.
Admin/Readiness NCO (Non Commissioned Officer)
IN Army National Guard Joint Forces Headquarters
10.2024 - 07.2025
- Coordinated operations with other emergency service groups.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Deployed from October 2024 to July 2025
J6 IT Support Specialist (ADOS Orders)
IN Army National Guard Joint Forces Headquarters
05.2022 - 09.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
- Identify gaps and opportunities to enhance readiness to TDA and MTOE elements.
- Man, JOC during SAD and exercises that utilize the expanded battle staff.
- Understand the support capabilities of the J6/state and give guidance/updates as required during JOC meetings.
- NOC support. Serve as junior Systems Administrators, Network Administrators as needed for both NIPR and SIPR networks.
- Comsec, serve in roles as comsec support personnel as additional duties, when required.
- Cyber security. Serve in support role to enhance the network security of the DODIN NG and Guardnet S and prepare for training of Defensive Cyber Operations Element (DCO-E).
- Currently studying to acquire security plus certification
Help Desk Support Specialist
IN Army National Guard Joint Forces Headquarters
02.2018 - 11.2018
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Supervised daily configuration activities and business systems operations.
- Installed new desktop systems and migrated data to new machines.
- Assisted in fixing any technical issues such as printer issues, internet restrictions,computer updates, software, and certificate modifications during my deployment to Kuwait
- Maintained consistent result in resulting ticketing system and responding in a timely manner.
- Resolves inquiries and problems concerning access, use, and availability of datacenter technologies.
- Maintains liaison with counterparts at other commands/installations for troubleshooting assistance and researching available products and state-of-the-art technologies and advancements.
- Performed other duties as assigned
- Deployed to Camp Arifjan, Kuwait
Education
Fiber Optic Installer
ETA/3M
Camp Arifjan, Kuwait08-2018
High School Diploma -
Central
Muncie 05-2013
Skills
- Production line operations
- Boxing and labeling
- Desktop support
- Service support
- Technical support
- Ticket management
- Software diagnosis
- Software installation
- Help desk software
- System administration
Timeline
Admin/Readiness NCO (Non Commissioned Officer)
IN Army National Guard Joint Forces Headquarters
10.2024 - 07.2025
J6 IT Support Specialist (ADOS Orders)
IN Army National Guard Joint Forces Headquarters
05.2022 - 09.2022
Help Desk Support Specialist
IN Army National Guard Joint Forces Headquarters
02.2018 - 11.2018
Order Fillers/Wholesale and Retail Sales
Walmart Distribution Center
06.2017 - Current
Multichannel Transmission Operator-Maintainer
IN Army National Guard Joint Forces Headquarters
12.2015 - Current
Fiber Optic Installer
ETA/3M
High School Diploma -
Central
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