ASHTTANG RAMTEKE
Chandrapur, Maharashtra, India
Summary
Highly motivated Customer Success Specialist with a proven track record in enhancing customer satisfaction and efficiently handling inquiries. Skilled in proactive engagement and building strong relationships, adept at collaborating with cross-functional teams to achieve exceptional customer experiences. Experienced in resolving issues, documenting concerns, and maintaining product knowledge. Recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Senior Customer Success Specialist
Coding Invaders
Pune, Maharashtra, India
12.2022 - 05.2024
- Managed Freshdesk for smooth customer inquiry handling, meeting SLA guidelines, Quality analysis, CSAT, and NPS, and boosting satisfaction through interpersonal and relationship-building skills.
- Led a cross-functional team to enhance customer satisfaction, resulting in a 50% increase in positive feedback and a 20% reduction in complaints.
- Proficient in handling student escalations, managing accounts, and conducting live sessions on Zoom to ensure customer satisfaction.
- Developed and maintained excellent customer relationships to ensure product and service satisfaction and success.
- Served as the primary point of contact for queries, support, and escalations, coordinated customer goals with internal teams, and worked with Sales Marketing, and Product teams to find growth opportunities and improve services.
- Implemented customer success plans, tracked usage patterns, and adoption, oversaw renewals and expansions, and reported on customer satisfaction and retention.
Associate in Customer Experience, Tests.
Relevel by Unacademy.
Bangalore
01.2022 - 11.2022
- Analyzed processes for Proctors, Evaluators, and Interviewers to enhance quality and efficiency through feedback.
- Executed new audit strategies, amplifying improvement and findings, resulting in a 40% growth in results.
- Created reports and teaching materials for stakeholders. Managed stakeholder data, tracked payouts, and provided system update training.
Associate: Transformation & Strategic Operations.
BYJU'S
Bangalore
07.2020 - 01.2022
- Utilized data insights to boost audit efficiency by 90%.
- Oversaw report creation and delegated tasks to junior associates, improving productivity.
- Automated audits using Google Sheets, increasing productivity by 80%.
- Developed and deployed process updates, resulting in a 30% reduction in system errors and improving application performance by 25%.
- Managed sales training and guided audit creation.
- Supervised a team and received accolades for performance.
Development Trainee
BYJU'S
Pune, Maharashtra, India
11.2019 - 02.2020
- Utilized LeadSquared for lead generation, funnel management, and meetings, resulting in a significant revenue increase.
- Excelled in sales essentials during short teaching tenure, leading to substantial revenue growth.
Education
Bachelor of Science - Civil Engineering
Bharati Vidyapeeth College of Engineering.
Lavale, Pune.05-2019
High School Diploma -
Narayana Junior College.
Hyderabad04-2013
Skills
- SLA Management
- Customer Relationship Management (CRM)
- Proactive Customer Engagement
- Interpersonal and Relationship-Building Skills
- Live Session Management (Zoom)
- Data Analysis and Reporting
- Account updating
- Escalation Management
- Quality Analysis
- Staff Training
- Account Management
- Multi-Task Management
- Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
- Project management abilities
- G-Suite
- Freshdesk Proficiency
- LeadSquared
- Salesforce
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Timeline
Senior Customer Success Specialist
Coding Invaders
12.2022 - 05.2024
Associate in Customer Experience, Tests.
Relevel by Unacademy.
01.2022 - 11.2022
Associate: Transformation & Strategic Operations.
BYJU'S
07.2020 - 01.2022
Development Trainee
BYJU'S
11.2019 - 02.2020
Bachelor of Science - Civil Engineering
Bharati Vidyapeeth College of Engineering.
High School Diploma -
Narayana Junior College.
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