ASHU KUMAR
SERVICE ADVISOR
Ranchi,JH
Summary
Detail-oriented Service Advisor with expertise in customer service and vehicle assessment. Proven ability to enhance service workflows and exceed customer expectations.
Overview
5
5
years of professional experience
Work History
SERVICE ADVISOR
Hilltop Motors Private Limited
09.2024 - Current
- Assisted customers in identifying vehicle service needs and explaining repair options.
- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Managed service workflow, ensuring timely completion of repairs and maintenance tasks.
- Provided accurate estimates for services and resolved customer inquiries efficiently.
SERVICE ADVISOR
Premsons Motors Private Limited
10.2023 - 07.2024
- Maintained up-to-date knowledge of automotive products, services, and industry trends.
- Cultivated strong relationships with customers to foster loyalty and repeat business.
- Documented service records accurately to ensure compliance with internal policies and standards.
- Collaborated with technicians to improve communication on service updates and customer feedback.
QUALITY INSPECTOR
Neel Metal Products Ltd Neel-6
02.2021 - 11.2022
- Conducted thorough inspections to ensure product quality and compliance with industry standards.
- Collaborated with production teams to address quality concerns and implement corrective actions.
- Utilized inspection tools and equipment to perform detailed assessments of metal products.
- Documented findings in quality reports, enhancing traceability and accountability within processes.
Education
High School Diploma -
Vidya Memorial Institute Of Technology
Ranchi, India 04.2001 -
Bachelor of Science -
Kendriya Vidyalaya CRPF
Ranchi, India 04.2001 -
Skills
Customer service
Computer skills
Multitasking and organization
Strong work ethic
Listening skills
Attention to detail
Vehicle assessment
Staff education and training
Timeline
SERVICE ADVISOR
Hilltop Motors Private Limited
09.2024 - Current
SERVICE ADVISOR
Premsons Motors Private Limited
10.2023 - 07.2024
QUALITY INSPECTOR
Neel Metal Products Ltd Neel-6
02.2021 - 11.2022
High School Diploma -
Vidya Memorial Institute Of Technology
04.2001 -
Bachelor of Science -
Kendriya Vidyalaya CRPF
04.2001 -