Ashu Rani

Google Pay Process

• Monitored operations and reviewed records and metrics to understand company performance.
• Maintained positive working relationship with fellow staff and management.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
• Created training materials and conducted group trainings on new processes or procedures.
• Maintained a positive work environment that promoted collaboration between team members.

Verizon Process

• Keep records of customer interactions, process customer accounts, and file documents.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits. Follow up to ensure resolution.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Investigated and troubleshot customer issues to determine the best course of action.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Resolved customer billing errors by researching issues in the system, asking open-ended questions, and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Prepared detailed reports of daily activities for management review.