Dedicated professional with over 10+ years of experience in Operations Management, Vendor Management, and Logistics functions within the service industry, looking to join a rapidly growing organization where I can grow & contribute meaningfully to the direction of the company.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Warehouse Manager
RK Associate & Hoteliers Private Limited
06.2024 - Current
Managing the pickers & put away team, assigned task and ensured completion within TAT. Maintained KPI and performance trackers.
Keep accurate records and documentation, and was responsible for put away & picking process (Bin movement).
Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Monitoring GRN in SAP.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Manage manpower and make roasters of all the employees.
SAP-WH MANAGEMENT System, Material Management & Sales.
Responsible for all the NRGP cases, PNA,
wastage and take necessary action to control it.
Return Management System.
Developed and implemented policy and procedure updates to improve workflow and productivity.
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Area Manager
Fashnear Technologies Private Limited (Meesho)
01.2024 - 05.2024
Responsible for the Entire NCR. Road & air Network.
Looking after NCR Hub operational activities Like, utilization correct routing of shipments, Correspondence work includes messaging, solving customer queries, checking for material stacking, go down stock count & minimizing DEPS. Providing speedy connectivity with on-time departure.
Optimize & utilization of assets and manpower.
Streamline the methods of pickup/delivery of supplier's packages to assure that the service quality meets the demands.
Achieving Customer Expectations: Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
Improving the electronic issue of waybills: provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
Acquiring the data: Ensure the on-time insertion of relevant data in the system and design dashboards to better monitor the performance of agencies.
Assistant Manager - LM Operation
Grab
09.2022 - 12.2023
Handling 5 Store with 2000 Orders with 80+ Manpower processed daily Responsible for Cost, Process, SOP, and New Initiatives and Improvements
Identifying operational and structural gaps in existing processes and developing new processes to maximize efficiency and operation KPIs
Analyzing operations metrics and ensure we are operating at the highest possible scale by leveraging existing resources and strengths
Assist with the review and preparation of workflows, manning and space requirements, and action plans to ensure customer service standards and productivity are met.
Relayed information between drivers and recipients regarding ETA and potential delays.
Work and coordinate with central team and ground operations team to drive the initiatives, involving high level of implementation & ownership
Last Mile Shift In-charge
Udaan
06.2018 - 08.2022
Overseeing LM operation in New Delhi for Last mile Delivery and day-to-day activities to identify and reduce in overall supply chain cost for city level
Primary responsibility is to manage and handle Last Mile operations
Monitoring and supervising the field operations team to ensure that Inward/RTO/RVP operations are conducted as per the required SLA
Developing, optimizing, and managing a delivery network across all locations Formulating and executing strategies around growth plan, cost reduction and achieving profitability in operations
Undertaking route planning, route optimization, order allocation and analytics around Last mile operations
Training and development on new project launching to run a pilot process And successful completion to end with the results
Setting performance targets and take measures to improve different performance metrics
Improved operations by working with team members and customers to find workable solutions
Station Manager
Grofers
05.2016 - 05.2018
Dispatching of Orders from WH and ensuring timely receiving at DC
Tracking Shipment from WH to Last Mile Delivery
Vehicle optimizing for cost reduction
Workflow and optimizing for cost reduction
Proper stacking and segregations of SKU's to ensure minimum damages.
Ensuring delivery in real time.
Creating and enforcing policies and procedures for the entire logistics team.
Quality check of SKU's (Cold, large)
Proper management of forward and returns dispatch.
Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
Executive Return Centre
Flipkart India Pvt Ltd
12.2013 - 05.2016
Assigning responsibilities and monitoring the floor staff of 30 members.
Taking care of Deliveries, Booking, RTO, RVP etc.
Preparing delivery reports that summarized daily performance
Analyzing of daily performance.
Preparing daily EOD reports.
Taking care of Inventory management and Vendor management
Handling Return Centre inventory of more than 10 persons and monitoring the inventory functions of putting, picking and stock take.
Responsible for assigning team members to perform product verification of more than 2000 shipments of Return to Origin & Reverse Pick Up shipments in a day