Ashwini Sulakhe
MUMBAI
Summary
Resourceful Operations Professional, known for high productivity and efficient task completion. Possess specialized skills in process optimization, supply chain management, and project coordination. Excel in problem-solving, communication, and leadership, ensuring smooth operational flow and team synergy. Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations, and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Operations Professional
Papa Don't Preach by shubhika
MUMBAI
11.2023 - Current
- Promoted from Data Entry Operator to Operations Professional due to exemplary performance.
- Handle critical operational tasks, ensuring a smooth workflow and efficiency.
- Coordinate with various departments to streamline processes and enhance operational efficiency.
- Implement solutions to optimize daily operations and support team collaboration.
- Created detailed reports on operational performance, including cost savings initiatives.
- Utilized ERP systems to track inventory movements and generate performance insights.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the resolution of operational issues affecting production or delivery timelines.
- Identified internal problems and recommended solutions to upper management.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Account & Billing Executive
Mart Company
MUMBAI
01.2023 - 04.2023
- Managed billing for over 100 transactions with 98% accuracy and timely invoicing.
- Organized paperwork and documentation, reducing retrieval time by 30%.
- Coordinated with over 20 clients and vendors, improving cash flow by 15%, and reducing receivables by 25%.
- Reviewed account history for each customer to determine appropriate payment terms.
- Generated accurate financial statements reflecting current balances due from customers.
- Created detailed reports to track accounts receivable activity.
Caller Executive & Data Entry Operator
Homeolifecare Homeopathic Clinic
05.2013 - 04.2021
- Managed 50+ customer calls daily, achieving a 95% customer satisfaction rate, and resolving 90% of inquiries on the first call.
- Performed data entry tasks with 99% accuracy, maintaining precise records for over 1,500 patient interactions and transactions.
- Supported administrative duties, contributing to a 20% increase in operational efficiency, and ensuring seamless clinic operations.
- Assisted in scheduling and patient follow-ups, resulting in a 25% improvement in appointment adherence, and a 10% reduction in no-shows.
- Followed up on customer inquiries not immediately resolved.
- Explained products or services and prices, and answered questions from customers.
- Handled customer inquiries in a professional and courteous manner.
- Resolved customer complaints via phone, email, mail, or social media platforms.
- Updated customer information in the database accurately.
Education
Bachelor of Commerce - Commerce
Mumbai Pradesh Arya Vidya Sabha's Gurukul College
Ghatkopar03-2022
Skills
- Operational efficiency/excellence
- Process optimization
- Data analysis
- Inventory management
- Report generation
- Client coordination
- Documentation organization
- Customer service
- Problem solving
- Communication skills
- ERP systems
- Continuous improvement
Affiliations
- I have kept the company's sales report clean and organized, which has made it easier for upper management to view category-wise sales on a monthly or yearly basis
- A DSR (Daily Sales Report) is a concise table that provides an overview of daily sales figures. It allows you to directly view sales numbers for the current day, and it can also display sales data from the previous year within the same table for easy comparison
Accomplishments
I got $10,000 and $5,000 as a reward for managing the workflow smoothly in my manager's absence for straight one month
Timeline
Operations Professional
Papa Don't Preach by shubhika
11.2023 - Current
Account & Billing Executive
Mart Company
01.2023 - 04.2023
Caller Executive & Data Entry Operator
Homeolifecare Homeopathic Clinic
05.2013 - 04.2021
Bachelor of Commerce - Commerce
Mumbai Pradesh Arya Vidya Sabha's Gurukul College
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