Summary
Overview
Work History
Education
Skills
Certification
Supporttoolstechnologies
Languages
Hobbies and Interests
Plugin & macro experience
Personal Information
Timeline
Generic
Ashu Tyagi

Ashu Tyagi

Faridabad

Summary

AWS and Atlassian Certified Technical Lead seeking a challenging position in a reputable organization to leverage my skills for organizational growth and development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Lead

KPMG Global Services
Gurugram
09.2019 - Current
  • Providing support to all ongoing Jira/Confluence projects of the KPMG team.
  • Working as both a Technical and Functional Tool consultant for the users.
  • Created an integration between SharePoint list and MS Form using Power Automate.
  • Led user acceptance testing activities prior to deployment into production environment.
  • Analyzed customer requirements to determine appropriate technology solutions.
  • Participated in architectural discussions regarding design decisions related to scalability and security.
  • Coordinated with vendors for resolution of any third-party product related issues.
  • Collaborated with other team members to troubleshoot complex issues and develop solutions.
  • Evaluated existing applications for defects or improvements in functionality or performance.
  • Resolved conflicts between stakeholders by proposing creative solutions that balanced competing interests.
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
  • Customizing/Documenting changes for Jira/Confluence projects and working with multiple teams to get those implemented.
  • Associated with all the projects since its inception, responsible for creating them from scratch, and maintaining them.
  • Created many out-of-the-box solutions for the client, such as currency converters, KDN Recognition program, KDN Mini-bios hub, etc.
  • Gather requirements from clients and document those requirements in technical language to be implemented in the production environment.
  • Helped in creating multiple Jira/Confluence projects for clients and maintaining those.
  • Responsible for checking feasibility of clients' requirements in Jira/Confluence, creating a POC in the testing environment to show clients, documenting those requirements, and implementing them in the production environment.
  • Working with multiple stakeholders and gathering their requirements, and then implementing those in the live system.
  • Have good working knowledge of many Jira plugins like Automation for Jira, EazyBi, JWT, Scriptrunner, etc.
  • Have a good understanding of PowerBI and have been creating reports for users as per their requirements.
  • Helping users with their queries related to Power BI in creating reports.
  • Responsible for resolving issues with cloud (AWS), which users are facing, and creating new/improved solutions for them.
  • Working with AWS support directly in case of a major upgrade or enhancement of the current solution.
  • Creating new solutions for users in the AWS cloud environment and making sure to give them cost-effective and reliable solutions.
  • Responsible for maintaining all Jira, Jira Service Desk, and Confluence projects in the organization and for clients.
  • Responsible for gathering requirements from users, checking their feasibility, and documenting those requirements in technical language to be implemented in a prod environment.
  • Helping out clients with their queries related to cloud (AWS) and resolving them.
  • Creating new and better Cloud (AWS) solutions for clients.
  • Responsible for making sure that requested client requirements do not hamper the system, and smooth functioning of the system is maintained.
  • Participating in UAT after an upgrade or major change in the Jira/Confluence system.
  • Good working knowledge of Bitbucket and Git, and responsible for resolving client issues related to it.
  • Working on requests from multiple Jira/Confluence instances and resolving those in a timely manner.
  • Supporting users from multiple Jira/Confluence instances.
  • Helping clients to migrate to Jira from different tools by working very closely with them to understand their requirements and making sure all of their requirements are completed in Jira.
  • Assisted in the design and development of application architecture components.
  • Performed root cause analysis for production incidents and identified permanent fixes.
  • Facilitated communication between different teams to ensure successful completion of projects.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Improved and corrected existing software and system applications.
  • Developed and maintained technical documentation for software systems.
  • Identified opportunities to improve system performance, scalability, and reliability.
  • Provided technical guidance on development projects as well as implementation of new technologies.

Systems Engineer

Tata Consultancy Services
11.2018 - 09.2019
  • Has been supporting 2 separate instances of Jira/Jira service desk/confluence for Client
  • Actively working on all 3 support levels L1/L2/L3
  • Responsible for end to end support of the application including system and environmental level changes
  • Responsible for proper functioning of the application and to troubleshoot the causes with clients in case it goes down
  • In case of an outage performing RCA and bringing applications back up online with clients
  • Supporting all the issues related to jira/confluence from user level to application level
  • Responsible for creating or updating existing workflows, Screens, Permission schemes, Notification schemes, Custom fields, Project automation etc
  • Helping Clients with issues related to git and bitbucket
  • Created Automations for clients using Scripting
  • Supporting users in issues related to confluence spaces as well as resolving all their queries related to it
  • Maintaining an updated wiki/knowledge base in confluence for all known issues in the application
  • Providing support for applications/technologies like Jenkins, Github, AWS etc
  • Using these applications by ourselves as well as supporting it for clients
  • Troubleshooting on servers in case alerts are received mainly for high disk usage, High cpu usage etc
  • Fixing server related issues on which our applications are hosted as well as other applications
  • Working with client & application vendors in case of Global Issues
  • Helping clients with their queries/issues related to Cloud (AWS) and creating new solutions for them
  • Responsible for proper functioning of the application and to troubleshoot the causes with the client in case the application goes down
  • Supporting users in issues/queries related to these applications
  • Maintaining an updated wiki in confluence for all known issues in these applications

Software Engineer

Software Business Solution Consulting
08.2016 - 11.2018
  • Has been working as a Jira/Jira Service Desk/Confluence Admin for Client
  • Supporting Jira along with multiple other tools in case users report any issues
  • Performing troubleshooting on L1 and L2 tickets
  • Working on L3 issues Under supervision of client
  • Taking action on Nagios alerts (Server issues)
  • Analyzing the logs of impacted applications for RCA and taking necessary steps to make it more stable
  • Performing troubleshooting on paging incidents (Production issues)
  • Involved in creating documents over Confluence and has been supporting Confluence as an admin for Client
  • Have good knowledge of Linux
  • Involved in participation of regular daily scrum meetings to discuss the status and risks involved in ongoing projects with Team (Internal and External)
  • Participating in daily huddles with client to be on same page and ensuring best service is provided

Education

B.Tech - Mechanical Engineering

MANAVRACHNA INTERNATIONAL UNIVERSITY.
Faridabad
06-2016

Higher Secondary -

INFANT JESUS SENIOR SECONDARY SCHOOL
01.2012

Secondary -

INFANT JESUS SENIOR SECONDARY SCHOOL
01.2010

Skills

  • Technical support process management
  • Jira
  • Confluence
  • AWS Solutions Architect
  • Linux
  • Shell Scripting
  • Power BI
  • MS Office
  • MS Excel
  • MS PowerPoint
  • MS SharePoint
  • MS Forms
  • Software installation
  • Software configuration

Certification

  • ACP 100, Atlassian Certified Administrator for Jira Data Center
  • ACP-120, Atlassian Certified Administrator for Jira Cloud (ACP-JCA)
  • ACP-600, Atlassian Certified in Jira Project Administration (AC-JPA)
  • APB-220, Confluence Space Administration Pro Skills Badge Exam
  • SAA-CO2, AWS Certified Solutions Architect - Associate
  • 6 month training certification, at Andritz Hydro Pvt. Ltd.

Supporttoolstechnologies

  • Jira
  • Confluence
  • PowerBI
  • AWS
  • Jenkins
  • AHP
  • Automic
  • Eclipse
  • Xmatters
  • Remedy
  • HPALM
  • Fisheye
  • SoapUi
  • Dbeaver
  • Crowd
  • Devtest
  • RSA
  • Nexus
  • Sonar
  • Visual Studio
  • And many more

Languages

  • English
  • Hindi

Hobbies and Interests

  • Learning New concepts
  • Watching movies and episodes
  • Basketball
  • Cricket

Plugin & macro experience

  • EazyBi Reports and Charts for Jira
  • Jira Workflow Toolbox (JWT)
  • Jira Misc Workflow Extensions
  • Automation for Jira
  • Extension for Jira Service Desk
  • Adaptavist Scriptrunner for Jira
  • Actions For Jira Service Desk
  • ConfiForms Macro for Confluence

Personal Information

  • Father's Name: Mr. Raj Kumar Tyagi
  • Mother's Name: Mrs. Pinkey Tyagi
  • Date of Birth: 04/16/94
  • Gender: Male
  • Nationality: Indian

Timeline

Technical Lead

KPMG Global Services
09.2019 - Current

Systems Engineer

Tata Consultancy Services
11.2018 - 09.2019

Software Engineer

Software Business Solution Consulting
08.2016 - 11.2018

B.Tech - Mechanical Engineering

MANAVRACHNA INTERNATIONAL UNIVERSITY.

Higher Secondary -

INFANT JESUS SENIOR SECONDARY SCHOOL

Secondary -

INFANT JESUS SENIOR SECONDARY SCHOOL

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Ashu Tyagi