Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Floor Manager
Woodland
Navi Mumbai
09.2021 - 05.2022
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Created employee schedules to align coverage with forecasted demands.
Cultivated environment focused on collaborating with team members to achieve targets.
Encouraged and motivated team of retail professionals to deliver superior service in every customer interaction.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Managed full team schedule to maintain adequate coverage.
Assistant Store Manager
MUFTI
Navi Mumbai
06.2016 - 08.2019
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.