ASHUTOSH
Hospitality
Auckland
Summary
I am a confident person with experience in customer service and managing my team. I believe in working hard and smart. I am always optimistic and energetic. I have the ability to adopt easily and be flexible. I am able to relate to the public well and build up a good rapport, dealing with and recognizing situations. I believe in customer satisfaction which is very important. I am well presented and take my work seriously. I work well on my own if required and enjoy being part of good team who are able to work well together.
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Duty Manager
Event cinema Westgate
Northwest, Auckland
01.2022 - Current
- Ensuring a high level of customer service.
- Delegating the tasks to the staff members.
- Enforcing the company’s policies, principles and procedures.
- End of night cash up and finalize takings.
- Stock take and invoicing.
- Managing events and functions.
Duty Manager
Event cinema St lukes
Auckland
01.2022 - Current
- Ensuring a high level of customer service.
Duty Manager
Slate - Billiards & Gastropub
Northwest, Auckland
05.2021 - 03.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Duty Manager
Rialto Cinemas Newmarket
Auckland
09.2016 - 01.2022
- Ensuring a high level of customer service.
- Cash handling
- Supervising the crew members up to 6 to 10 every day.
- Resolving issues related to movies and customer service.
- Checking ID’s for restricted movies and follow the regulations.
- Enforcing the company’s policies, principles and procedures.
- Cooking food for the customers in a timely manner.
- Making coffees at speed but without compromising the texture/flavor.
- Checking ID’s for underage at Alcohol consuming area.
- Following all the health and safety procedures in event of emergency.
- Ensuring correct fire evacuation procedures during emergency (as a fire warden)
Kitchen Hand
Chapati Indian Restaurant
Henderson, Auckland
01.2015 - 09.2016
- Managing the daily activities of the restaurant.
- Responsible for dealing with complex and diverse managerial problems.
- Liaising with the restaurant owner to develop innovative marketing strategies.
- Responsible for serving food and beverages in restaurant efficiently and in most courteous manner.
- Carry out all duties in accordance with task and description with reference to establish rules and policies.
Education
New Zealand diploma - Business Level 6
EDENZ Colleges
Auckland, New Zealand01.2018
IELTS Academic English course - undefined
EDENZ Colleges
Auckland, New Zealand06.2017
National Diploma - Computing Level 5
National Technology Institute, NTEC
Auckland, New Zealand01.2016
Skills
Communication skills: I have been working in hospitality for few years and my communications skill hence I believe i have excellent communication skills with the ability to clearly understand and impart information Ability to be tolerant, flexible and to find common language with other team members
Time management
Staff training
Relationship building
Team supervision
Customer service
Cash management
Shift scheduling
Health and safety compliance
Business administration
KPI setting and review
Payroll processing
Certification
Health and Safety representative (team of 4)
References
- Phil, Sneddon, Rialto Cinema Managers, 095289690, Rialto Centre, 167 - 169 Broadway, Newmarket
- Pavan, Chalasani, Event Cinema Manager, 093692446, Event Cinema Westgate, 34 Maki Street, Westgate, Auckland, New Zealand
- Chris, Verry, Event Cinema Manager, 096392443, Event Cinema St lukes, 80 St lukes Road, Auckland, New Zealand
Visa Status
Permanent Resident Visa With No Conditions
Licence
Full license Class 1 & 6
Timeline
Duty Manager
Event cinema Westgate
01.2022 - Current
Duty Manager
Event cinema St lukes
01.2022 - Current
Duty Manager
Slate - Billiards & Gastropub
05.2021 - 03.2022
Duty Manager
Rialto Cinemas Newmarket
09.2016 - 01.2022
Kitchen Hand
Chapati Indian Restaurant
01.2015 - 09.2016
IELTS Academic English course - undefined
EDENZ Colleges
National Diploma - Computing Level 5
National Technology Institute, NTEC
New Zealand diploma - Business Level 6
EDENZ Colleges