Summary
Overview
Work History
Education
Skills
Personal Information
Profile Summary
Timeline
Generic

Ashutosh Alhat

Associate Manager
Pune

Summary

Financial Professional with 7+ years of rich experience in team Handling, Clientele Management; currently associated with AXA Business Service, Pune as Process Leader (Collection & Disbursements) Resourceful in developing and translating the business strategy and objectives into goals, plans and tactics that are aligned with business imperatives, while assuring compatibility with company's values, ethics and policies. Strengthened client relationship for the results and business growth. Lead Work Allocation Automation Project and executed successful delivery and management of large-scale project. Sound understanding of processes across various SAP and the skills to define various strategies; played a key role in Process Migration Project (from UK to India). Ensuring the Gross Margin is maintained for the Project. Effective in Adherence to quality systems for the organizational results. Mentor for various Project Implementation and Financial Solutions. Worked on cross-functional with team and processes.

Overview

11
11
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages

Work History

Process Leader

AXA Business Services
07.2016 - Current
  • Investigation of customer’s outstanding payments.
  • Monitoring for smooth functioning of overall processes, identify improvement areas and take adequate measures to maximize customer satisfaction level.
  • Documents high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations.
  • Tracking of Key Performance Indicators at regular intervals and providing feedback to the team on a regular basis thereby improving the efficiency within the team.
  • Handling weekly call with clients on volumes, reports, and process updates.
  • Allocation of payments.
  • Processing refunds of the overpayments.
  • Investigation of credit card rejection.
  • Drive Continuous Improvement of the process and identify Non-Value Add steps & risks and recommend improvements using quality Concepts of Six Sigma Methodology & Lean Methodology.
  • Handling policies of individuals as well as groups.
  • Processing daily claims of policies.
  • Amendments of customer’s bank details.
  • Manage the development of the service pilot project.
  • Developed Quality control plan.
  • Adhere to agreed escalation process to escalate resource issues, delays in project, missed deadlines & any other planning/execution issues.
  • Produce relevant reports accurately, at agreed frequency & in a timely manner to provide status update on Transition to all stakeholders.
  • 100% quality scores in AXA Business services and scored 100% in process knowledge test.
  • Appraised by the Manager & Team leader for giving process presentation in front of the Clients.
  • Appreciated by the Clients & Manager for taking knowledge sharing sessions amongst the team.
  • Appraised by manager for completing job training in short period.
  • Best New Joiner 2016 Award.

HOMEWARD Residential India Pvt. Ltd
02.2014 - Current
  • Claims & Reconciliation is all about filing claims to the Mortgage Insurance companies after the borrowers have defaulted to make payments.
  • This process roughly includes filing initial claims, providing critical documents and/or information to the Mortgage Insurance companies as proof of expenses claimed in order to facilitate claim settlement, making wire payment postings and filing supplemental claims if incomplete payment received on the initially claimed expenses.
  • Providing documents to MI Company as per the guidelines set by each MI Carrier for settling the claims.
  • Communicating with the prior servicers and Ocwen internal departments to obtain documents for claim settlement.
  • Assignments of outstanding request received from MI Carrier to individual associates and get work done within required period.
  • Filling of Initial and Supplemental claims to approve the claimed amount to settle the claim.

Education

Bachlors of Commerce -

Pune University

HSC - undefined

Maharshtra State Board

SSC - undefined

Maharshtra State Board

Skills

  • Financial Management
  • Business Intelligence
  • Change Management
  • Process Re-Engineering

Personal Information

Date of Birth: 09/16/89

Profile Summary

Strategist, planner & achiever with expertise in delivering credit investigation and client management; targeting assignments in Credit Investigation, Claims & Overdue settlement, Payment Allocation, Credit control, Team Handling with an organization of repute., Financial Professional with 7+ years of rich experience in team Handling, Clientele Management; currently associated with AXA Business Service, Pune as Process Leader (Collection & Disbursements). Resourceful in developing and translating the business strategy and objectives into goals, plans and tactics that are aligned with business imperatives, while assuring compatibility with company's values, ethics and policies. Strengthened client relationship for the results and business growth. Lead Work Allocation Automation Project and executed successful delivery and management of large-scale project. Sound understanding of processes across various SAP and the skills to define various strategies; played a key role in Process Migration Project (from UK to India). Ensuring the Gross Margin is maintained for the Project. Effective in Adherence to quality systems for the organizational results. Mentor for various Project Implementation and Financial Solutions. Worked on cross-functional with team and processes.

Timeline

Process Leader

AXA Business Services
07.2016 - Current

HOMEWARD Residential India Pvt. Ltd
02.2014 - Current

HSC - undefined

Maharshtra State Board

SSC - undefined

Maharshtra State Board

Bachlors of Commerce -

Pune University

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Ashutosh AlhatAssociate Manager