Ashutosh Chaturvedi
Indore
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Email Support Executive
Teleperformance Global Business Pvt Ltd
Indore
04.2024 - Current
- Suggested improvements that could be made within existing processes and procedures related to providing excellent customer service.
- Identified opportunities to improve customer service procedures using technology solutions.
- Documented all customer interactions in a CRM system for future reference.
- Updated knowledge base articles related to common technical problems customers face when using our products.
- Monitored customer emails and responded in a timely manner to inquiries.
- Created detailed reports of customer service interactions.
- Developed processes for efficient handling of customer inquiries.
Sales & KYC Analyst
Indian Stock Market Advisory
Indore
08.2016 - 03.2023
- Coordinated with internal departments to resolve discrepancies in customer data.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Established procedures for monitoring accounts held by customers at brokerages or similar institutions.
- Ensured all regulatory requirements were met when executing trades.
- Collaborated with senior staff members to develop long-term investment plans.
- Organized weekly meetings with team members to discuss market conditions and trading ideas.
- Provided guidance and support to team members on stock market trends and strategies.
Customer Service Representative
Aegis Ltd
Bhopal
01.2014 - 07.2016
- Developed and maintained relationships with customers to ensure their satisfaction.
- Analyzed call data to determine areas of improvement in customer care process.
- Assisted customers with product selection based on individual needs.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Education
BBA - Marketing
Rajiv Gandhi College
Satna, MP03-2014
Skills
- Follow-up skills
- CRM Software
- Social Media Monitoring
- Email Etiquette
- Microsoft Office
- Complaint Handling
- Client Service
- Work Planning
- Complaint resolution
- Quality Improvement
- Team Supervision
Timeline
Email Support Executive
Teleperformance Global Business Pvt Ltd
04.2024 - Current
Sales & KYC Analyst
Indian Stock Market Advisory
08.2016 - 03.2023
Customer Service Representative
Aegis Ltd
01.2014 - 07.2016
BBA - Marketing
Rajiv Gandhi College
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