Ashutosh Deshmukh
Vijayawada
Languages
English
Hindi
Marathi
Summary
Results-driven automotive professional with 12 years of experience in Service Operations, Quality Assurance, and Manufacturing Engineering at leading OEMs. Recognized for collaborative approach and dedication to achieving high-quality results. Highly valued for adaptability and reliability in meeting evolving operational demands.
Overview
12
12
years of professional experience
Work History
Area Service Manager
Maruti Suzuki India
07.2024 - Current
- Achieved 9% YoY service business growth by streamlining operations and enhancing customer experience, resulting in a 15% drop in escalations across the region.
- Led and mentored a team of 3 Territory Service Managers to achieve service KPIs by planning and tracking individual performance, identifying training needs, and driving upskilling initiatives.
- Proficient in managing end-to-end service operations, driving customer delight through faster service delivery and continuous process improvement , resulting in over 3-point enhancement in regional NPS.
- Enhanced the implementation of digital transformation across the complete service journey at dealerships , leading to streamlined operations, greater process transparency, and an improved customer experience.
- Coordinated with cross-functional teams to identify and execute new service expansion plans, ensuring timely implementation and alignment with strategic goals.
Territory Service Manager
Maruti Suzuki India Ltd.
10.2018 - 06.2024
- Secured key KPI's for After Sales business of Dealership using Demand forecasting, Revenue planning, Target follow up activities, strategizing marketing activities in line with MSIL protocols. Achieved Paid Service growth of 16% YoY .
- Provided technical support to dealerships, ensuring timely resolution of operational and service-related issues, leading to smoother workflows and reduced Turn Around Time (TAT).
- Leveraged SQL, Excel, Oracle DMS, and Qlik BI to analyze large datasets and monitor performance metrics, enabling data-driven decisions for territory-level improvements
- Responsible for enhancing customer retention at authorized service centers - Improved customer retention by 2.4% YoY through strategic initiatives at authorized service centers, enhancing customer loyalty and service experience.
Area Service Manager
Bajaj Auto Ltd.
04.2017 - 10.2018
- Responsible for Improvement of dealer & network service quality through continuous evaluation & corresponding countermeasure implementation
- Enhancement of technician productivity and bay efficiency through implementation of different kaizen.
- Actively conducted market analysis to identify potential locations for secondary network enhancement - activated 12+ locations within 16 months
- Ensured Customer complaint handling and speedy resolution ; long term focus being reduction of complaints through improvement of dealer service parameters
Assistant Manager - QA
Bajaj Auto Ltd
05.2015 - 03.2017
- Responsible for Process Quality of Engine assembly line through periodic audits; identify gaps / scopes for process improvement
- Applied disciplined problem solving approach on shop floor for quality issues observed through audit systems
- FRT criteria of 3Wh Diesel Engine line improved from 87.3% to 94.5% over span of 8 months.
- Investigated failure modes in engine components reported from field and vehicle testing; identified root causes and implemented process-level corrective actions to prevent recurrence.
- Mentored vendor-side IPO documentation efforts, systematically addressing all identified defect possibilities by implementing controls based on 4M1T (Man, Machine, Material, Method, and Time) framework
- Ensured process documentation like DR documents, inspection agreement and run at rate audits along with CFT in case of new component development
- Developed Inward part inspection checklists and schedules for 300+ components, based on quality control sampling principles and part criticality in assembly applications.
Sr. Engineer - Manufacturing Engg
Bajaj Auto Ltd
09.2013 - 04.2015
- Responsible for Change Management of running and new models, ensuring smooth change over by analyzing scope of process, equipment and tools modification associated with each design release.
- Hands on experience with Design validation and change management using various tools like UG NX, Team Center.
- Carried out process planning of Welding sub assembly shop for new product; responsibilities included Process planning, Time study of assembly line, tools and equipment planning and installation.
- Facilitated major upgrade of manufacturing equipment, leading to enhanced production capabilities and operational safety.
Education
Executive Post Graduate Certificate Program - General Management
Indian Institute of Management
Indore02.2022
Bachelor of Mechanical Engineering -
Govt. College of Engineering
Aurangabad, MH06.2013
Skills
- Operation Management
- Dealer network coordination
- Network Management
- Data Analytics and Insight
- Business Intelligence
- Quality assurance management
Timeline
Area Service Manager
Maruti Suzuki India
07.2024 - Current
Territory Service Manager
Maruti Suzuki India Ltd.
10.2018 - 06.2024
Area Service Manager
Bajaj Auto Ltd.
04.2017 - 10.2018
Assistant Manager - QA
Bajaj Auto Ltd
05.2015 - 03.2017
Sr. Engineer - Manufacturing Engg
Bajaj Auto Ltd
09.2013 - 04.2015
Executive Post Graduate Certificate Program - General Management
Indian Institute of Management
Bachelor of Mechanical Engineering -
Govt. College of Engineering
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