Ashutosh Devshali

Role Summary: Leading a team of 10 sales advisors to drive revenue growth, improve conversion rates, and ensure high-quality counseling for career-focused programs.

Key Responsibilities:

• Managed and mentored a team of 10 sales advisors, handling inbound and outbound leads for high-ticket edtech programs.
• Drove monthly revenue targets by optimizing lead conversion and sales strategies.
• Monitored and improved key metrics such as conversion rate, revenue per lead, and follow-up efficiency.
• Conducted regular call audits and provided feedback to enhance counseling quality and objection handling.
• Ensured timely lead response (within 15 minutes) to maximize conversion opportunities.
• Trained team members on consultative selling, product knowledge, and ethical sales practices.
• Handled escalations and critical prospects to support closures, and maintain customer satisfaction.
• Collaborated with the marketing and operations teams to improve lead quality and sales funnel performance.

Job Title: Assistant Manager, Outreach (Team Handling) – Sales (EdTech) Organization: Edvancer

Role Summary: Leading a team of sales advisors to drive enrollments in data science and analytics programs by focusing on consultative counseling, candidate profiling, and career alignment.

Key Responsibilities:

• Led a team of advisors specializing in selling data science, analytics, and AI programs to working professionals and graduates.
• Developed strong working relationships with staff, fostering a positive work environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Guided the team in conducting in-depth candidate profiling (education, career goals, technical aptitude) before recommending programs.
• Enabled advisors to explain the technical course value (Python, ML, analytics tools) in a simplified, career-focused manner.
• Drove consultative sales conversations focused on career transition into data-driven roles, not just course enrollment.
• Monitored and improved stage-wise funnel metrics (lead → counseling → demo/session → enrollment).
• Implemented structured demo/session conversion strategies to improve decision-making among prospects.
• Worked closely with marketing to refine lead targeting (freshers vs. working professionals, tech vs. non-tech backgrounds).
• Ensured accurate expectation setting around learning outcomes, project work, and career pathways.
• Supported the team in handling career-switch objections (non-tech to tech transition, learning difficulties, ROI concerns).
• Mentored team members on explaining the industry relevance of data science roles and evolving job market trends.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• To take the inbound and outbound calls to describe the product. Achive weekly and monthly targets by making 100+ calls per day to ensure to generate maximum revenue.

Job Title: Team Leader – Technical Support (International BPO)

Process: McAfee & Norton (Antivirus / Cybersecurity Support). Regions Supported: USA, Canada, UK.

Role Summary: Managing a team of technical support agents delivering high-quality assistance to international customers for antivirus, cybersecurity, and device protection issues, while ensuring SLA adherence, customer satisfaction, and team performance.

Key Responsibilities:

• Led a team of technical support associates handling inbound calls and chats for McAfee and Norton users across the US, the UK, and Canada.
• Ensured resolution of issues related to antivirus installation, subscription activation, virus removal, and device performance optimization.
• Monitored team performance against KPIs, such as AHT (Average Handle Time), FCR (First Call Resolution), CSAT, and SLA compliance.
• Conducted regular call audits to improve troubleshooting quality, communication, and customer-handling skills.
• Provided real-time support to agents for complex technical issues and escalations.
• Trained and mentored new hires on product knowledge, troubleshooting steps, and customer interaction standards.
• Ensured adherence to data security, compliance, and international customer-handling protocols.
• Managed shift operations, roster planning, and productivity tracking for a 24/7 support environment.
• Handled customer escalations and ensured timely resolution to maintain service quality.
• Coordinated with internal teams (Quality, Training, Operations) to improve overall process efficiency.

Job Title: Customer Care Executive, Process: Hindustan Unilever Limited (HUL), Organization: Aegis BPO.

Role Summary:

Handled customer queries and service requests for HUL products, ensuring timely resolution, high customer satisfaction, and adherence to process guidelines.

Key Responsibilities:

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Improved resolution time with effective problem-solving for customer complaints.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.