Ashutosh Dimri

Customer service professional with 9+ years of experience delivering high-impact support across diverse industries, including the last 5 years in the travel sector. Adept at managing complex client interactions, escalations, and technical resolutions with precision and empathy. Well-versed in global distribution systems such as Amadeus, Sabre, and FareLogix, with hands-on expertise in ticketing operations, itinerary adjustments, and fare construction. Proven ability to navigate fast-paced environments while maintaining exceptional service quality across B2B and B2C client segments.

During my tenure at Expedia Group, I served as a Tier 3 (Priority 1) Escalations Representative, where I managed high-priority cases requiring swift and thorough resolution. My responsibilities included:

• Addressing cases where travelers were dissatisfied with initial customer care responses
• Handling grievances escalated directly to Expedia’s senior management
• Resolving formal complaints filed with the Better Business Bureau (BBB) and posting resolutions on its portal
• Coordinating with the Department of Transportation (DoT) to address travel-related disputes
• Preparing legal case summaries for litigation support
• Drafting PR reports on media-sensitive complaints for the Public Relations team

I hereby declare that the facts given in resume are correct to best of my knowledge and belief.