Ashutosh Dixit

AT&T Cloud migration (December 2021- December 2022)-

• Conducted non-functional smoke testing for AT&T applications post-migration to Microsoft Azure, ensuring baseline system stability and performance.
• Validated application responsiveness, reliability, and scalability under minimal load conditions across cloud-hosted environments.
• Performed API testing using Postman, verifying endpoint functionality, response accuracy, and error handling across multiple services.
• Monitored and analyzed Azure performance metrics (CPU, memory, latency) to assess infrastructure readiness and detect bottlenecks.
• Documented test results and provided actionable feedback to development teams, contributing to improved system resilience and uptime.
• Participated in migration validation efforts, ensuring seamless transition of legacy systems to Azure with minimal disruption

Technical Support Analyst (January 2023 to Present)-

• Provided daily technical support for cable/network provisioning applications, such as EProv and SDP, ensuring seamless operations and issue resolution.
• Utilized SQL queries to investigate data discrepancies, perform root cause analysis, and support backend troubleshooting of provisioning systems.
• Executed Linux-based diagnostics and log analysis via PuTTY, enabling efficient resolution of system-level issues and service disruptions.
• Managed and resolved user-reported issues through the AOTS ticketing system, maintaining SLA compliance, and ensuring timely follow-ups.
• Interacted directly with end users via email, ticketing tools like AOTS and ServiceNow, delivering clear communication and high-quality support.
• Collaborated with cross-functional teams to triage and escalate complex issues, contributing to reduced downtime and improved customer satisfaction.
• Documented recurring issues, and created knowledge base articles to streamline future troubleshooting and enhance team efficiency.
• Supported application health monitoring and provisioning workflows, ensuring accurate service delivery across AT&T's infrastructure.