Ashutosh Gupta
Ghaziabad
Summary
Proactive, hardworking, motivated, and versatile professional with a dedication to quickly adapting to new roles and challenges. Having several years of experience and a record of success in the industry.
My strong organizational, communication, decisive & strategic planning, team leadership, operational improvement, and problem-solving skills have enabled me to manage complex projects and maintain a positive working environment.
Skilled in building strong relationships across all levels of an organization to achieve business goals.
Possessing exceptional work ethics and a desire to go above and beyond to exceed company expectations.
Experience stepping into new roles and quickly making positive changes to drive company success.
Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Manager ( Trade & Forex )
AXIS BANK LTD
Noida
09.2022 - Current
- Managed advanced payment import transactions, ensuring compliance, and efficiency.
- Executed direct payment procedures for import operations, optimizing financial flows.
- Handled A2 remittance processing for import transactions, maintaining accuracy.
- Oversaw import bill collections, facilitating smooth international trade settlements.
- Coordinated with clients and backend teams to streamline transaction processing.
- Performed a preliminary scrutiny of outward remittance documentation for compliance.
- Processed retail outward remittances (ROR), enhancing customer satisfaction.
- Administered inward remittances in alignment with customer directives and regulations.
- Proactively followed up with clients for Bill of Entry (BOE) submissions.
- Taking care of import collection bills and inland bills.
- Generated revenue through meticulous processing of import transactions.
- Processed letters of credit (LC) import bills, ensuring transactional integrity.
- Guided customers toward digital payment solutions, including Trade Online for bill entry updates.
- Collaborated with Relationship Managers (RMs) to secure deals aligned with remittance requests.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager
YES BANK LTD
Noida
09.2020 - 08.2022
- Expertly managed clean outward remittance processing.
- Facilitated export transactions, including advance payment for exports, and export bills for collection.
- Oversaw merchant trade transactions with precision.
- Ensured timely settlement of inward remittance in accordance with disposal instructions.
- Provided exceptional client coordination for seamless transaction processing.
- Negotiated competitive rates and executed rate booking for customers on inward and outward transactions.
- Conducted meticulous basic scrutiny of documentation for all remittance types.
- Proactively followed up with clients to ensure prompt submission of Shipping Bills via Trade Online.
- Drove revenue generation through diligent processing of export and import bill transactions.
- Championed digital adoption among customers for efficient payment processing and Trade Online documentation updates.
- Collaborated closely with Relationship Managers to secure deals aligned with remittance requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with all applicable laws, regulations, industry standards.
Deputy Manager II
ICICI BANK LTD
05.2012 - 09.2020
- Overseas daily operations to ensure efficiency, compliance, and smooth service delivery.
- Cross-sell products and services, and advise clients on financial services.
- Ensuring a positive customer experience, resolving customer complaints, and providing excellent customer service.
- Performed various clerical tasks, i.e., NEFT, RTGS, funds transfer, DD, salary transfer, locker operations, cheque book issuance, and stop payment of cheques.
- Prepared monthly progress reports detailing achievements against set targets.
- Handled the Demat desk as a certified NISM holder.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proper maintenance of deliverables, such as checkbooks, debit cards, PINs, and passwords.
- Generating new business by selling to prospective and existing clients.
- Taking care of all banking products, i.e., opening savings and current accounts, credit cards, life insurance, gold coin sales, mutual funds, FDs, RDs, housing loans, personal loans, auto loans, and so on.
- Handled managed account portfolio.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Executive
GE CAPITAL
11.2008 - 05.2011
- Proficient in Vision+ software utilization.
- Expertise in compiling MIS and generating daily reports across multiple departments.
- Managed and streamlined email processing operations.
- Operated and maintained Dialer Process systems effectively.
- Participated in cross-training to enhance skill set and operational efficiency.
- Consistently achieved target CSAT scores, contributing to the company's objectives.
GSA (Guest Service Associate)
KINGFISHER AIRLINES
09.2007 - 10.2008
- Efficiently managed reservation counters, ensuring seamless guest experiences from booking to boarding.
- Provided comprehensive assistance and guidance to guests, facilitating a smooth journey to the boarding gate.
- Maintained the arrival area, ensuring a welcoming environment for incoming passengers.
- Handled guest check-ins and addressed individual needs to enhance customer satisfaction.
- Offered prompt support for guests affected by flight delays or cancellations, including rerouting services.
- Prioritized guest safety and comfort by preparing all necessary pre-flight arrangements.
- Managed boarding gate operations with professionalism, overseeing the boarding process.
- Assisted travelers with young children and senior citizens, ensuring their specific needs were met.
- Supported guests with special needs and disabilities, offering personalized care and attention.
- Delivered exceptional service to all guests, fostering a comfortable and enjoyable travel experience.
- Oversaw guest care before, during, and after boarding, guaranteeing a consistent service standard.
- Processed guest baggage efficiently, ensuring accurate tagging and handling to their destinations.
- Provided accurate information and directions to guests, streamlining their airport navigation.
- Managed RAMP area activities, coordinating ground operations from touchdown to takeoff.
- Catered to the requirements of VVIP guests, delivering an elevated and privileged travel experience.
- Uphold the highest standards of safety and security for guests throughout their airport experience.
Education
Master of Business Administration (MBA) - Banking & Finance
MANIPAL UNIVERSITY
Delhi01.2015
Post Graduate Diploma - Banking
MANIPAL UNIVERSITY
01.2012
PGDBA - Human Resource Management
SYMBIOSIS UNIVERSITY
01.2010
Post Graduate Diploma - Aviation & Tourism Management
YMCA
New Delhi01.2007
Bachelor of Business Administration - Human Resource Management
CCS UNIVERSITY
MODINAGAR01.2006
Intermediate - Commerce stream
C.B.S.E
01.2003
High School Diploma -
C.B.S.E. BOARD
01.2001
Skills
- Effective communication
- Risk management
- Leadership management
- Integrity
- Confidence & motivation
- Professional and courteous
- Team spirit
- Decision-making ability
- Multitasking Abilities
- Interpersonal skills
- Work prioritization
- Time management
- Customer relationship management
Hobbies and Interests
- Watching Movies
- Travelling
- Listening to Music
- Playing Cricket
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/18/86
- Nationality: Indian
- Marital Status: Married
Timeline
Manager ( Trade & Forex )
AXIS BANK LTD
09.2022 - Current
Manager
YES BANK LTD
09.2020 - 08.2022
Deputy Manager II
ICICI BANK LTD
05.2012 - 09.2020
Customer Executive
GE CAPITAL
11.2008 - 05.2011
GSA (Guest Service Associate)
KINGFISHER AIRLINES
09.2007 - 10.2008
Master of Business Administration (MBA) - Banking & Finance
MANIPAL UNIVERSITY
Post Graduate Diploma - Banking
MANIPAL UNIVERSITY
PGDBA - Human Resource Management
SYMBIOSIS UNIVERSITY
Post Graduate Diploma - Aviation & Tourism Management
YMCA
Bachelor of Business Administration - Human Resource Management
CCS UNIVERSITY
Intermediate - Commerce stream
C.B.S.E
High School Diploma -
C.B.S.E. BOARD
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