Ashutosh Gupta
Greater Noida West
Summary
Dynamic Operations Supply Chain Manager at Accenture Solutions Pvt. Ltd. with expertise in supply chain management and stakeholder engagement. Achieved significant improvements in efficiency through lean methodologies and KPI analysis, enhancing customer satisfaction. Proven track record in project management and crisis resolution, driving successful outcomes in complex environments.
Overview
17
17
years of professional experience
Work History
Operations Supply Chain Manager
Accenture Solutions Pvt. Ltd.
Noida
10.2009 - Current
- Managed end-to-end supply chain operations to ensure timely and cost-effective delivery of products.
- Monitored and analyzed supplier performance metrics to drive improvements in cost, quality, and service levels.
- Evaluated supply chain KPIs to identify inefficiencies, and implemented corrective actions for enhanced performance.
- Collaborated with cross-functional teams to align supply chain strategies with overall business objectives.
- Led lean supply chain initiatives to minimize waste, and increase process efficiency.
- Developed comprehensive project plans, including timelines, milestones, and deliverables, to ensure successful project execution.
- Conducted risk assessments to develop contingency plans, and mitigate disruptions in the supply chain.
- Leveraged ERP and supply chain management software to enhance data visibility and decision-making.
- Improved customer satisfaction and retention by proactively managing team strategies and service delivery.
- Determined optimal transportation modes and routing strategies for efficient material distribution.
- Oversaw third-party logistics (3PL) operations, including shipment planning, rate negotiations, and stakeholder coordination.
- Applied critical thinking to analyze complex problems, and develop effective solutions.
- Designed and executed continuous improvement plans using performance metrics and lean methodologies.
- Utilized process improvement tools to streamline workflows, increasing productivity, and reducing cycle times.
- Assessed job candidates, and made strategic hiring decisions to build high-performing teams.
- Directed a team of 60+ employees, managing recruitment, training, performance reviews, and career development.
Customer Care Associate
Dish TV
Noida
11.2008 - 10.2009
- Delivered outsourced services to customers regarding Dish TV products and services.
- Enhanced customer service quality through systematic training and feedback.
- Implemented strategies to improve customer retention rates significantly.
- Ensured security of customer data and information with robust protection measures.
- Managed customer service expectations while controlling service-related costs.
Customer Care Associate
Mphasis Private Limited
Noida
04.2008 - 10.2008
- Delivered outsourced services for customers regarding Airtel postpaid products and services.
- Ensured customers received timely information on Airtel offerings.
- Resolved customer complaints promptly and fairly, enhancing satisfaction.
- Followed up on customer complaints to ensure effective resolution.
- Provided informed guidance on available products to deliver accurate information.
Education
BCA - Computer Applications Development
UP Rajarshi Tandon Open University
Allahabad01-2007
Associate of Science -
B.N.B. Inter College
Mariahu, Jaunpur05-2004
High School Diploma -
ST. Xavier's High School
Mariahu, Jaunpur05-2002
Skills
- Supply chain management
- Project management
- Lean methodologies
- Continuous improvement
- Robotic process automation
- KPI analysis
- Stakeholder engagement
- Crisis resolution
- Order fulfillment
- Transportation management
- Last-mile delivery strategies
- Warehouse systems management
- Change management
Process Automation & Project Experience
- Automation: Developed and deployed a unified data source tool to enhance traceability, streamline exception handling, and provide carrier performance insights, resulting in a significant manual workload reduction
- Inventory optimization: Applied the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to release €0.4 million worth of inventory from the return warehouse, along with occupancy costs
- Cost Reduction Initiative: Led efforts to reduce warehousing-related tickets, resulting in cost avoidance exceeding €68K through improved issue resolution and process efficiency
- Robotic Process Automation: Provided support to the RPA development team in resolving transactional interface issues by assisting in the automation of key supply chain processes, including goods receipt, goods issue, purchase order creation, and scrap delivery generation
Timeline
Operations Supply Chain Manager
Accenture Solutions Pvt. Ltd.
10.2009 - Current
Customer Care Associate
Dish TV
11.2008 - 10.2009
Customer Care Associate
Mphasis Private Limited
04.2008 - 10.2008
BCA - Computer Applications Development
UP Rajarshi Tandon Open University
Associate of Science -
B.N.B. Inter College
High School Diploma -
ST. Xavier's High School
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