Ashutosh Kaim

As a Solution Architect at Reliance Jio, I am responsible for:

• Designing and implementing advanced solutions to enhance customer onboarding processes and streamline operational efficiencies within the telecommunications domain.
• Led cross-functional teams in developing API integrations for improved data exchange between internal systems and external vendors.
• Implementing cloud-based integration solutions on Azure, employing scalable architectures for efficient data retrieval and management across telecom platforms, ensuring robust performance and scalability.
• Utilizing OCR and AI/ML technologies for document processing and online authentication, enhancing efficiency and accuracy in customer KYC processes, thereby improving data security and compliance.
• Hands-on experience employing industry best practices like TMForum frameworks (TOM, TAM, SID, Open APIs) to deliver reliable, scalable solutions. Applied advanced skills in Microsoft Visio and Lucidchart tools to create UML diagrams for complex process mapping and workflow visualization.
• Developing comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD), ensuring meticulous alignment of technical solutions with overarching business objectives and regulatory requirements.
• Collaborating cross-functionally with teams across development, operations, and business units to align technical implementations with strategic business goals, leveraging effective communication and negotiation skills.
• Manage system integration testing (SIT) and Replica environment testing, ensuring thorough test coverage and delivering high-quality solutions that meet performance standards. Utilizing tools such as Postman and SOAP UI for API testing to validate system functionalities and ensure reliability.
• Led strategic initiatives to innovate and optimize customer onboarding processes, leveraging advanced technologies and cross-functional collaboration to achieve sustainable growth and operational excellence at Reliance Jio.
• Collaborating closely with external vendors and stakeholders to ensure seamless integration of third-party solutions, enhancing the overall capability of the customer onboarding platform.

As a Business Analyst at Amdocs, I was responsible for:

· Conducted thorough data analysis using SQL to identify trends and provide insights, contributing to data-driven decision-making.

· Coordinated User acceptance testing (UAT) and provided training to end-users for successful system adoption.

· Created dashboard for tracking the KPIs in weekly meetings with the clients helping to attain the goals on time.

· Coordination with the onshore/offshore teams and external clients in completing tasks, gathering report status, and distributing as per the communication plan.

· Actively involved in raising BI, CRQ and hotfixes which can be deployed during the release. Proactively monitored trends with the help of tools like Grafana, Kibana and Splunk to highlight customer struggles and discussed with various application owners, proposing recommendations to improve conversion rates or decrease error.

· Create test scenarios for QA, review testing conducted by QA and End to End Business flow testing.

As a Software Engineer at Tech Mahindra, I was responsible for:

• Handling support tickets related to IFA and Decentral applications designed for the production phase of the automobile manufacturing process.
• Maintained tables related to Model Groups, Plant and various Rules through which the production process is governed.
• Responsible for Monitoring and maintaining the data transfers (RVS and APPC communications) between IF and ordering system, IFA and FIS (Factory system), IFA and other related applications.
• Responsible for generating and updating the SKM (Service Knowledge Management) for various Issues.
• Key responsibility in Problem Management and Change Management as well for finding the root cause of the issue and resolving the issue promptly