ASHUTOSH KANNAUJEEYA
Product Support Specialist
Varanasi,UP
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Genpact
11.2021 - 07.2025
- Deliver product support to customers, consultants, and partners on the usage of GoDaddy products.
- Providing assistance on Hosting, Virtual Private Servers and Dedicated Servers on both Linux and Windows platforms, other Website security products like malware scanners and SSL certificates
- Resolving the Common webpage errors like 500-Internal Server error 503- Service unavailable error,403 error etc.
- Assist with troubleshooting issues, Helping with Installing SSL certificate in hosing to make redirection of https.
- Configuring DNS Record like “A” Record and MX Record, TXT, SPF, CNAMES.
- Providing assistance on Plesk hosting related common web page errors like 503 service unavailable by Recycling IIS Application pool and Toggling ASP.NET version.
- Troubleshooting FTP related issues and providing guidance to connect FTP through FileZilla Client.
- Finding and Resolving issues of office 365 and professional email related issues by checking email logs and DNS.
- Participate in on-call rotation as required
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Provide technical guidance and best practices for upgrades of GoDaddy software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks.
- Document technical environments, processes and procedures, testing plans, project plans.
- Create knowledge-based articles regularly to expand self-help tools for customers and internally.
- Monitor all production system applications and participate in issue resolution for high impact issues for GoDaddy hosted clients.
- Creating ticket for malware removal in website security plan and checking ticket of Advance technical support team in ServiceNow Tool.
Banking Operations Specialist, BFSI
Tata Consultancy Services Limited
03.2018 - 06.2020
- Joined as a data processor for a critical asset operation for a leading private bank.
- Within 1 Year, I was moved to the QA Activities Included: Validation of KYC Documents; Income Calculation and CIBIL Report Validation for facilitating the completed cases for credit decisioning.
- I have closely worked with the QC Lead for Reporting and Sampling and auditing the data for other associates. I have also mentored a batch of Commercial Vehicle and Commercial Equipment Lending for on job trainees.
- Do analysis to reduce AHT and giving relevant feedback regularly.
- Conducting brainstorming regularly with all stakeholders for process improvement.
- Helping agents to achieve their targets. (Quality/Average Handling Time).
- Do analysis of live audit and share scores with strong and positive feedback.
- Identifying Training Need Analysis to improve the team performance.
- Responsible for conducting Internal Calibrations to ensure complete understanding of QC Parameters among Operation and Quality Team.
- Responsible for conducting Calibration with Clients.
- Helping QAs to understand the Internal Quality Audit Process.
- Making daily/weekly Quality Reports.
- Monitoring calls & Audits to providing effective feedback.
- Good Understanding of Agile Methodology and Traditional way of working.
- Self-focused towards goals and having strong ownership and accountability.
Education
Bachelor of Commerce - Accounting And Finance
Mahatma Gandhi Kashi Vidyapeeth
Varanasi, Uttar Pradesh05.2016
Skills
A good understanding of business
Ability to think in the abstract and see how small details fit into the bigger picture
A creative mindset – and the ability to approach a problem creatively
Good communications skills, both written and verbal
Strong IT skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Technical Support Representative
Genpact
11.2021 - 07.2025
Banking Operations Specialist, BFSI
Tata Consultancy Services Limited
03.2018 - 06.2020
Bachelor of Commerce - Accounting And Finance
Mahatma Gandhi Kashi Vidyapeeth