Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Notice Period
Timeline
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Ashutosh Kashyap

Ashutosh Kashyap

Nagpur

Summary

Results-driven professional with over 8.8 years of experience in fraud detection and prevention. Proven track record of leading high-performing teams to achieve operational goals in a fast-paced, data-sensitive environment. Skilled in setting clear objectives, providing performance feedback, and delivering ongoing training and coaching to ensure team success. Adept at fostering a collaborative and positive work culture, resolving conflicts, and maintaining high standards of efficiency, accuracy, and compliance. Strong commitment to timely task execution within defined scope and quality parameters.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fraud Investigation & Compliance Team Lead

Tech Mahindra
07.2023 - Current
  • Manage a team of 10 associates responsible for reviewing and identifying fraudulent invoices submitted in employee expense claims.
  • Review high-risk cases escalated by the Whistleblower and Ombudsman teams to ensure adherence to compliance and ethical standards.
  • Instruct and mentor team members on essential fraud detection checks and verification procedures in line with company policies.
  • Compile and analyze audited data to prepare comprehensive reports and summaries for leadership review.
  • Discuss with employees to validate suspicious invoices and clarify anomalies in submitted claims.
  • Prepare and present detailed PowerPoint presentations on confirmed fraud cases to HR and Ombudsman authorities.
  • Track and report team performance through regular metrics and KPIs to ensure continuous improvement.
  • Identify training needs and implement skill development initiatives to maintain high audit quality and compliance standards.

Quality Analyst, Fraud Prevention & Detection

TTEC India Customer Solution Pvt. Ltd
10.2019 - 07.2023
  • Ensured timely and accurate identification of fraud cases and end-to-end account recovery, maintaining service excellence and compliance.
  • Developed, implemented, and monitored quality assurance standards to align with organizational and client requirements.
  • Conducted regular evaluations of case samples to assess adherence to process guidelines and improve team performance.
  • Compiled detailed audit documentation for internal reviews and client-mandated global audits.
  • Analyzed performance metrics and quality data to identify trends, root causes, and areas of improvement.
  • Generated and presented comprehensive quality and performance reports to operational leads and clients.
  • Assessed skill gaps and facilitated targeted training sessions to enhance team capability and process adherence.
  • Acted as a key point of contact during client audits, providing operational support and ensuring compliance readiness.

Fraud and Risk Analyst

TTEC India Customer Solution Pvt. Ltd
01.2018 - 10.2019
  • Proactively identified and mitigated potential fraud risks by performing face match and government ID verification (KYC) for customer onboarding.
  • Assessed the authenticity of uploaded government-issued IDs and documents to ensure regulatory compliance and reduce identity fraud.
  • Monitored and analyzed customer transactions to detect fraudulent activities including account takeovers, friendly fraud, and theft.
  • Investigated transaction and account patterns to uncover emerging fraud trends and recommend preventive strategies.
  • Conducted real-time monitoring of transaction queues to flag and prioritize high-risk cases within the business portfolio.
  • Resolved queued transactions within defined SLAs, minimizing potential revenue loss and ensuring smooth customer experience.
  • Maintained and optimized fraud detection models to enhance system efficiency and fraud prevention accuracy.
  • Collaborated with cross-functional teams to identify and implement system enhancements aimed at reducing fraud exposure.

Customer Service Executive (E-commerce Industry)

TTEC India Customer Solution Pvt. Ltd
10.2016 - 01.2018
  • Delivered exceptional customer satisfaction by implementing proactive, solutions-oriented strategies tailored to client needs and concerns.
  • Supported international customers with shipping logistics, special orders, and coordination of merchandise pickup across multiple locations.
  • Provided prompt, accurate responses to inquiries regarding products, services, and company information, enhancing overall customer experience.
  • Consistently exceeded key performance metrics, including customer satisfaction scores, retention rates, and inquiry resolution volume.
  • Managed the escalation desk, resolving complex issues with professionalism and efficiency.
  • Offered on-floor support to peers and actively mentored new hires, contributing to team development and onboarding success.

Education

MBA -

Punjab Technical University (PTU)
01.2014

Master of Commerce - undefined

Guru Ghasidas University (GGU)
01.2011

Bachelor of Commerce - undefined

Guru Ghasidas University (GGU)
01.2008

Skills

  • Communication Skills:
    Excellent verbal and written communication
    Strong interpersonal and customer service skills
  • Technical Proficiency:
    Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook)
    Advanced Excel skills: Pivot Tables, Data Validation, Basic Formulas
  • Analytical & Operational Skills:
    Fraud detection and prevention
    Multitasking and time management
    Attention to detail and accuracy
  • Teamwork & Leadership:
    Effective team player
    Team handling and coordination experience

Certification

Post Graduation Diploma in Computer Application

Hobbies and Interests

Playing musical Instrument - Tabla and Listening music

Notice Period

On paper 90 Days but can be negotiated

Timeline

Fraud Investigation & Compliance Team Lead

Tech Mahindra
07.2023 - Current

Quality Analyst, Fraud Prevention & Detection

TTEC India Customer Solution Pvt. Ltd
10.2019 - 07.2023

Fraud and Risk Analyst

TTEC India Customer Solution Pvt. Ltd
01.2018 - 10.2019

Customer Service Executive (E-commerce Industry)

TTEC India Customer Solution Pvt. Ltd
10.2016 - 01.2018

Master of Commerce - undefined

Guru Ghasidas University (GGU)

Bachelor of Commerce - undefined

Guru Ghasidas University (GGU)

MBA -

Punjab Technical University (PTU)

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Ashutosh Kashyap