ASHUTOSH KHATUA

• Oversaw daily operations of the store, ensuring efficient opening and closing procedures.
  Ensured optimal inventory levels by tracking stock and planning purchases effectively.
  Conducted recruitment, hiring, training, and scheduling of staff while fostering motivation.
  Enhanced customer experience by addressing service needs promptly and effectively.
  Boosted sales and profitability through strategic initiatives and promotions.
  Compiled reports detailing sales performance, expenses, and profit margins.
  Evaluated team performance regularly to drive continuous improvement.
  Upheld cleanliness standards throughout the store for a positive customer experience.
• Roles & Responsibilities: Sales & Profitability: Achieve store sales targets and KPIs (e.g., conversion rate, average bill value).
  Drive upselling and cross-selling strategies.

• Monitor daily, weekly, and monthly sales reports.
Optimize store layout and product placement to boost sales.

Team Management: Recruit, hire, train, schedule, and supervise store staff (sales associates, fashion assistants, etc.).
• Conduct regular performance reviews, and provide feedback.
Motivate the team to deliver high levels of customer service and sales.
Maintain proper shift scheduling to ensure coverage.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Achieved cost-savings by developing functional solutions to problems.

• Trained staff on Levi's fit guidelines to enhance product knowledge and service quality.
• Conducted training sessions on fabric types, washes, stretch levels, and rise styling to improve client engagement.
• Educated team on new season collections for informed sales presentations.
• Instructed CCAs on effective customer greetings to strengthen initial impressions.
• Guided staff in identifying customer needs and preferences to tailor service effectively.
• Trained team on upselling and cross-selling techniques to boost revenue generation.
• Coached staff in professional complaint handling to uphold brand reputation.
• Provided training on achieving targets, including add-on sales strategies and increasing conversion rates.

• Completed day-to-day duties accurately and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked with cross-functional teams to achieve goals.