Summary
Overview
Work History
Education
Skills
Notables
Certifications Awards
Timeline
Receptionist
Ashutosh Kumar

Ashutosh Kumar

Customer Success Manager
Gurgaon

Summary

Experience of 8+ years at the core of breakthrough Innovations, exciting assignments, lead initiatives.Encouraging Customer Success Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with 5+ Years of Experience.


Looking for creative workspaces where new ideas flourish with values, purposeful challenges, inspiration to become the leader in the field Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Customer Success Manager

Flick2know Technologies Pvt. Ltd (FieldAssist)
06.2021 - Current
  • SFA tool implementation for diverse set of National/International B2B FMCG, FMCD and Apparel Brands
  • Distributor Management System implementation for Enterprise Clients
  • SFA integration with Client's ERP, HRMS, CRM, BI, DMS systems
  • RFPs Categorizations and RFPs Creation for Enterprise Prospects having MRR of 5+ Lakhs
  • Helping Sales Team in Technical Demos as Subject Expert/Consultant
  • Taking a new role of Consultant Presales and Growth as part of Project
  • Solutioning and Delivery of various API based Integration projects
  • Design and Implemented Tele-calling platform
  • Execution of on demand Secondary sales solution 'SAFALTA- Retail connect'
  • MRR and ARR growth for The company by continuous Relationship Fostering,Value Realization and ROI growth for Clients
  • Handling of 130+ Clients with MRR of 20+ Lakhs
  • Planning & executing various product features such as Outlet reach, Beat optimization, Daily summary playground
  • Implementation of OTP based Outlet approval feature
  • Management of Invoicing to payment collection cycle
  • Prepare and present Monthly/Quarterly/Yearly Performance Analysis report for client
  • On-going customer feedback management
  • Helped many clients Increase ROI
  • Review meetings, Upselling and Cross selling Key KPIs Experience
  • Automated Training and Onboarding of Small Clients.
  • Implemented effective communication strategies that fostered long-lasting connections with customers.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Customer Success Executive

Flick2know Technologies Pvt. Ltd (FieldAssist)
01.2019 - 05.2021
  • Improved Customer retention rates by fostering a positive Communication and Relationship and offering professional development opportunities.
  • Review meetings presentation with YOY and MOM growth for clients using Dump Reports
  • 120+ Physical Trainings for clients on Product
  • Highest Retention Rate Achievement
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Implemented robust risk mitigation strategies protecting the company from potential financial loss.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Oversaw mergers and acquisitions activities contributing significantly to overall company growth.

Team Lead

Concentrix Daksh Pvt. Ltd
05.2017 - 10.2018
  • Amazon.com Sellers support through Email, Call and Chat
  • Revamping and Correction of Information on Product Homepage
  • Bulk Upload, Correction and Support to Amazon.com, Amazon.uk and Amazon.com.mx Sellers over Email and Calls
  • Information on Different tools for Correction of Product Images and Information on Product page
  • Helped my Team achieve great result through Team Building Exercises and Different Learning sessions
  • Helped International sellers old and New on Amazon to Achieve their Goals and Objective by Continuous Support.

O & M Engineer

VODAFONE SPACETEL LIMITED
09.2015 - 05.2017
  • Responsible for network stability for a particular cluster of 250 KMs
  • Responsible for operation and maintenances of fiber optics network
  • Leaded a team of 5 members (FRT)
  • Responsible for planning and execution of fiber optics work for a particular cluster (T&D, AT & BDD work)
  • Execution of proactive plans so that no network outage can happen
  • Low Rx rectification, IRU fiber maintenance, Fiber cut restoration, Plan events (PE) execution for network stability.

Education

Institute Of Technical Education and Research, BBSR

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KBK Times Academy, Kesinga, Kalahandi

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K.V.-No.1, Bhubaneswar

Skills

SAAS/B2B industry Experienceundefined

Notables

  • Awarded Best host for college festival in +2
  • Captain Of Cricket Team under 15 interschool Championship

Certifications Awards


  • Awarded Employee of The Year for Giving 120+ Physical Trainings and 0% Churn
  • CertificateOfCompletion_Shane Snow on Storytelling
  • CertificateOfCompletion_Presenting Technical Information with Stories
  • CertificateOfCompletion_Project Management
  • Pursuing Data Science from Udemy
  • Front End Development Certificate from Edwisor.com 2018
  • Industrial training and Certificate on Satellite Communication From 'DoorDarshan' June 2014


Timeline

Customer Success Manager

Flick2know Technologies Pvt. Ltd (FieldAssist)
06.2021 - Current

Customer Success Executive

Flick2know Technologies Pvt. Ltd (FieldAssist)
01.2019 - 05.2021

Team Lead

Concentrix Daksh Pvt. Ltd
05.2017 - 10.2018

O & M Engineer

VODAFONE SPACETEL LIMITED
09.2015 - 05.2017

Institute Of Technical Education and Research, BBSR

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KBK Times Academy, Kesinga, Kalahandi

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K.V.-No.1, Bhubaneswar

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