Ashutosh Kumar
Customer Success Manager
Gurgaon
Summary
Experience of 8+ years at the core of breakthrough Innovations, exciting assignments, lead initiatives.Encouraging Customer Success Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with 5+ Years of Experience.
Looking for creative workspaces where new ideas flourish with values, purposeful challenges, inspiration to become the leader in the field Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Flick2know Technologies Pvt. Ltd (FieldAssist)
06.2021 - Current
- SFA tool implementation for diverse set of National/International B2B FMCG, FMCD and Apparel Brands
- Distributor Management System implementation for Enterprise Clients
- SFA integration with Client's ERP, HRMS, CRM, BI, DMS systems
- RFPs Categorizations and RFPs Creation for Enterprise Prospects having MRR of 5+ Lakhs
- Helping Sales Team in Technical Demos as Subject Expert/Consultant
- Taking a new role of Consultant Presales and Growth as part of Project
- Solutioning and Delivery of various API based Integration projects
- Design and Implemented Tele-calling platform
- Execution of on demand Secondary sales solution 'SAFALTA- Retail connect'
- MRR and ARR growth for The company by continuous Relationship Fostering,Value Realization and ROI growth for Clients
- Handling of 130+ Clients with MRR of 20+ Lakhs
- Planning & executing various product features such as Outlet reach, Beat optimization, Daily summary playground
- Implementation of OTP based Outlet approval feature
- Management of Invoicing to payment collection cycle
- Prepare and present Monthly/Quarterly/Yearly Performance Analysis report for client
- On-going customer feedback management
- Helped many clients Increase ROI
- Review meetings, Upselling and Cross selling Key KPIs Experience
- Automated Training and Onboarding of Small Clients.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Customer Success Executive
Flick2know Technologies Pvt. Ltd (FieldAssist)
01.2019 - 05.2021
- Improved Customer retention rates by fostering a positive Communication and Relationship and offering professional development opportunities.
- Review meetings presentation with YOY and MOM growth for clients using Dump Reports
- 120+ Physical Trainings for clients on Product
- Highest Retention Rate Achievement
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Implemented robust risk mitigation strategies protecting the company from potential financial loss.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Oversaw mergers and acquisitions activities contributing significantly to overall company growth.
Team Lead
Concentrix Daksh Pvt. Ltd
05.2017 - 10.2018
- Amazon.com Sellers support through Email, Call and Chat
- Revamping and Correction of Information on Product Homepage
- Bulk Upload, Correction and Support to Amazon.com, Amazon.uk and Amazon.com.mx Sellers over Email and Calls
- Information on Different tools for Correction of Product Images and Information on Product page
- Helped my Team achieve great result through Team Building Exercises and Different Learning sessions
- Helped International sellers old and New on Amazon to Achieve their Goals and Objective by Continuous Support.
O & M Engineer
VODAFONE SPACETEL LIMITED
09.2015 - 05.2017
- Responsible for network stability for a particular cluster of 250 KMs
- Responsible for operation and maintenances of fiber optics network
- Leaded a team of 5 members (FRT)
- Responsible for planning and execution of fiber optics work for a particular cluster (T&D, AT & BDD work)
- Execution of proactive plans so that no network outage can happen
- Low Rx rectification, IRU fiber maintenance, Fiber cut restoration, Plan events (PE) execution for network stability.
Education
Institute Of Technical Education and Research, BBSR
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KBK Times Academy, Kesinga, Kalahandi
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K.V.-No.1, Bhubaneswar
Skills
SAAS/B2B industry ExperiencePublic Speaking
300 Physical Trainings Pan India Given
Data Science & Business Analytics (Beginner)Automation of Training through LMS and SCROMProficient In Excel, PowerPoint and WordFrontend Web Development (Beginner)Retention/Review meetings/Up-selling/Cross-sellingEfficient new Product/Feature LearnerHandling enterprise B2B ClientsKey accounts development
Project Scoping
Product Demonstration
Software integration
Requirements Analysis and RFP preparation
Technical Presentations
Proposal Development
Notables
- Awarded Best host for college festival in +2
- Captain Of Cricket Team under 15 interschool Championship
Certifications Awards
- Awarded Employee of The Year for Giving 120+ Physical Trainings and 0% Churn
- CertificateOfCompletion_Shane Snow on Storytelling
- CertificateOfCompletion_Presenting Technical Information with Stories
- CertificateOfCompletion_Project Management
- Pursuing Data Science from Udemy
- Front End Development Certificate from Edwisor.com 2018
- Industrial training and Certificate on Satellite Communication From 'DoorDarshan' June 2014
Timeline
Customer Success Manager
Flick2know Technologies Pvt. Ltd (FieldAssist)
06.2021 - Current
Customer Success Executive
Flick2know Technologies Pvt. Ltd (FieldAssist)
01.2019 - 05.2021
Team Lead
Concentrix Daksh Pvt. Ltd
05.2017 - 10.2018
O & M Engineer
VODAFONE SPACETEL LIMITED
09.2015 - 05.2017
Institute Of Technical Education and Research, BBSR
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KBK Times Academy, Kesinga, Kalahandi
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K.V.-No.1, Bhubaneswar